Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Beaver

Martinsville,IN

Summary

Driven by a goal-oriented mindset, I significantly enhanced client satisfaction and streamlined operations at Anthem, showcasing my strengths in complaint resolution and organizational skills. My proactive approach in coaching and mentoring led to substantial process improvements, fostering strong customer relationships and contributing to substantial cost savings.

Overview

23
23
years of professional experience

Work History

Employer Service Representative

Anthem
09.2016 - Current
  • Enhanced Client satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Coordinated closely with other departments to ensure seamless service to HR partners to resolve issues.
  • Championed process improvements within the company that led to more efficient workflows and better utilization of resources.
  • Provided exceptional support to customers, fostering strong relationships that led to increased repeat business.
  • Participated in regular meetings with Client Management and HR Client teams to discuss performance metrics and strategize on ways to further enhance the customer experience.

Health Guide

Anthem
06.2015 - 09.2016
  • Guided Anthem members through their medical benefits and claims.
  • Promoted cost savings alternatives to members in order to help with keeping the cost of insurance down.
  • Worked Employer Group Performance Guarantees that saved Anthem millions of dollars.

Customer Service Representative

Anthem
06.2013 - 06.2015


  • Responded to member requests for information on their Medical Benefits and Claims.

Customer Service Representative

Mayor's Action Center
05.2009 - 01.2013


  • Responded to residents of Indianapolis requests for city requests, such as Animal Control, Department of Public Works, and Zoning.

Certified Pharmacy Technician

St. Francis Hospital
04.2001 - 06.2005
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Stocked, labeled, and inventoried medication to keep accurate records.


Education

Coursework At Purdue University 2005-2008
Lafayette, IN

Skills

  • Goal-oriented mindset
  • Dispute Handling
  • Complaint resolution
  • Coaching and Mentoring
  • Benefits Administration
  • Excellent Communication
  • Organizational Skills

Timeline

Employer Service Representative

Anthem
09.2016 - Current

Health Guide

Anthem
06.2015 - 09.2016

Customer Service Representative

Anthem
06.2013 - 06.2015

Customer Service Representative

Mayor's Action Center
05.2009 - 01.2013

Certified Pharmacy Technician

St. Francis Hospital
04.2001 - 06.2005

Coursework At Purdue University 2005-2008

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Rebecca Beaver