Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Over 14 years in the housing industry, holding certifications HCCP, TCS-A, NPCC, C3P, COS, FHS, HUD-ACE.