Rebecca Beckwith
St.Helen,MI
Summary
Dynamic server with proven expertise in hospitality service and exceptional customer service, honed at Freds of Roscommon. Excelled in high-volume dining environments, enhancing customer satisfaction through effective upselling and meticulous attention to detail. Skilled in POS operation and adept at fostering repeat business by building strong customer relationships. Achieved significant improvements in service efficiency and guest experience.
Overview
16
16
years of professional experience
Work History
Server
Freds of Roscommon
04.2009 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Houghton Lake High School
Houghton Lake ,Michigan05-1982
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- High-volume dining
- Point of sale operation
- Effective customer upselling
- Liquor, wine, and food service
Timeline
Server
Freds of Roscommon
04.2009 - Current
High School Diploma -
Houghton Lake High School
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