Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Becky Houchin

Seneca,USA

Summary

Energetic cosmetology Instructor seeks position in a school to utilize my professional skills and experience in a position with a stable and progressive organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Insurance Billing Specialist

Mercy
09.2023 - Current
  • Processed insurance claims ensuring accuracy and compliance with regulations.
  • Coordinated communication between patients, providers, and insurers to resolve billing inquiries.
  • Reviewed patient accounts for discrepancies, implementing corrective actions as needed.
  • Trained new staff on billing procedures, enhancing team efficiency and knowledge retention.
  • Analyzed billing data to identify trends and recommend process improvements for revenue cycle management.
  • Managed electronic health record systems to streamline claim submissions and track payment status.
  • Led initiatives to reduce claim denials, resulting in improved cash flow for the organization.
  • Collaborated with healthcare teams to ensure timely updates of patient insurance information in the system.
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
  • Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
  • Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
  • Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
  • Increased revenue collection by diligently pursuing outstanding claims and negotiating with insurance companies.
  • Reduced processing time with thorough pre-authorization requests, ensuring prompt approvals for patient procedures.
  • Maintained strong working relationships with insurance providers, fostering open communication channels for claim resolution.
  • Stayed up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
  • Improved cash flow by promptly posting payments and reconciling accounts on a daily basis.
  • Optimized revenue recovery efforts by efficiently identifying underpayments and resolving discrepancies with payers.
  • Played an instrumental role in negotiating contracts with insurance companies, securing favorable terms for the healthcare facility.
  • Enhanced claim accuracy by meticulously reviewing and verifying patient insurance information.
  • Achieved significant reductions in claim denials, analyzing common denial reasons and adjusting billing practices accordingly.
  • Maintained up-to-date knowledge of insurance policies and changes, ensuring accurate billing practices.
  • Increased recovery of aged receivables, devising targeted strategies for follow-up on long-standing unsettled claims.
  • Fostered stronger relationships with insurance providers, establishing regular communication to clarify billing procedures and requirements.
  • Bolstered data security measures, overseeing implementation of encrypted billing systems to protect patient information.
  • Used data entry skills to accurately document and input statements.

Medical Assistant

Mercy
04.2021 - 09.2023
  • Check in patients, get patients vitals, go over patient medications and allergies. Schedule procedures, answer phones, voice mails, return calls, get prior authorization for medications or procedures.
  • Worked interdependently with other professionals to provide quality health care to patients.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Stocked supplies and instruments for examination rooms.
  • Reported significant changes in patient condition to facilitate advanced care.
  • Provided patient education and after visit care instructions to foster care continuum.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Obtained patient medical histories for inclusion in records.
  • Documented medical data in patient charts, facilitating accurate records.
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
  • Scheduled appointments for patients.
  • Authorized drug refills and provided prescription information to pharmacies.
  • Showed patients to examination rooms and prepared for physician.
  • Obtained medical information and measured vital signs, weight and height.
  • Performed general office duties, such as answering telephones, taking dictation and completing insurance forms.
  • Greeted and logged in patients arriving at office and clinic.
  • Contacted medical facilities or departments to schedule patients for tests or admission.
  • Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.

PSR

Mercy
04.2019 - 04.2021
  • Greet patients, check in patients, accept patients co payments and or payments, set up payment plans, schedule appointments, in put new patients information such as address, phone, insurance.
  • Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Explained policies, procedures and services to patients using medical and administrative knowledge.
  • Referred patients to appropriate health care services or resources.
  • Worked with coworkers to complete tasks.
  • Provided efficient and courteous service to customers at all times.
  • Participated in ongoing training to enhance own job skills and knowledge.

Sales Consultant

Salon Store, Mo
04.2018 - 01.2019
  • Customer service, scheduling, advertising, educating, marketing, networking, sales, inventory, deposits, route planning, retail setup displays, and cash handling.
  • Handled incoming product or service inquiries, overcoming objections to capture new revenue.
  • Recommended products to customers, enhancing engagement and brand loyalty.
  • Analyzed customer needs and interests, determining appropriate products.
  • Maximized sales opportunities, remaining focused on goals and expectations.
  • Employed document management system to organize and track files and data.
  • Exhibited product at conventions and tradeshows, to generate leads and cultivate relationships.
  • Engaged in sales call activities to prospective customers, exploring and presenting solutions.
  • Met or exceeded sales objectives through client growth, supporting company revenue goals.
  • Engaged with prospective customers, building rapport and generating business.
  • Leveraged email and social media to follow up on customer inquiries and initiate sales process.
  • Used solution selling skills and sales knowledge to prospect new business and close sales calls.
  • Provided accurate forecast and sales activity reporting using company sales tools.
  • Conducted sales presentations and product training via in-person meetings or webinars.
  • Achieved quarterly and annual sales goals by acquiring new customers.
  • Scheduled appointments with prospective customers to discuss purchase options.
  • Leveraged prior teaching or sales experience to develop new ideas and sales strategies.
  • Generated positive business relationships with decision makers in assigned accounts.
  • Worked with management teams to develop annual sales plans, goals and targets.
  • Handled client deposits and transactions and updated billing information in company databases.
  • Called and met with regular and prospective customers to build long-term customer relationships and networks.
  • Generated leads and maintained lists of prospective customers.
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services.
  • Prepared weekly and monthly reports of business activity and sales forecasts.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Scheduled sales presentations to promote company programs and educate clients on offerings.
  • Monitored customer accounts, updating payment and shipping details in company system.
  • Developed and maintained strong customer relationships and networks within designated sales territory.
  • Advised clients regarding accounts, pricing schedules and financing options.
  • Negotiated contracts and prices with clients to exceed sales goals.

Master Stylist

JcPenney Salon
11.2016 - 04.2018
  • Scheduling, answering and transferring of phone calls, customer service, inventory, cash handling, providing services, educating customers on home care, retail products and styling options.
  • Developed new styles and techniques.
  • Cut, trimmed and shaped hair or hairpieces based on customers' instructions, hair type and facial features using clippers, scissors, trimmers and razors.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment and suggested hair styles.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Operated cash register to receive payments from patrons.
  • Demonstrated and sold hair care products and cosmetics.
  • Applied water or setting, straightening or waving solutions to hair and used curlers, rollers, hot combs and curling irons to press and curl hair.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Shaped eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis and wax.
  • Updated and maintained customer information records such as beauty services provided.
  • Shampooed, rinsed, conditioned and dried hair and scalp or hairpieces with water, liquid soap or other solutions.
  • Kept work stations clean and sanitized tools, such as scissors and combs.
  • Ordered, displayed and maintained supplies.
  • Shaved, trimmed and shape beards and moustaches.
  • Scheduled client appointments.
  • Treated scalp for hygienic and remedial purposes, using hands, fingers.
  • Supervised other hairstylists, hairdressers and assistants.
  • Cleaned, shaped and polished fingernails and toenails using files and nail polish.
  • Gave facials to patrons, used special compounds, such as lotions and creams.
  • Administered therapeutic medication and advised patron to seek medical treatment for chronic and contagious scalp conditions.
  • Applied artificial fingernails.
  • Recommended and explained use of cosmetics, lotions and creams to soften and lubricate skin and enhanced and restored natural appearance.

Cosmetology Instructor

Neosho Beauty College
07.2015 - 10.2016
  • Scheduling, answering and transferring of phone calls, customer service, inventory, cash handling, balancing of cash drawer, Instructing theory and Practical application, instruct state law class
  • Supervising and instructing students on the clinic floor.
  • Supervised independent and group projects, field placements, laboratory work and other training.
  • Lectured and conducted discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes and slides.
  • Supervised and monitored students' use of tools and equipment.
  • Participated in conferences, seminars and training sessions to keep abreast of developments in field and integrated relevant information into training programs.
  • Integrated academic and vocational curricula so that students can obtain variety of skills.
  • Provided individualized instruction and tutorial and remedial instruction.
  • Developed teaching aids, such as instructional software, multimedia visual aids and study materials.
  • Assembled books, materials, supplies and equipment for training, courses, and projects.
  • Determined training needs of students and workers.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
  • Prepared outlined of instructional programs and training schedules and established course goals.
  • Developed curricula and plan course content and methods of instruction.
  • Administered oral, written and performance tests to measure progress and to evaluate training effectiveness.
  • Conducted on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.
  • Acquired, maintained and repair laboratory equipment and tools.
  • Arranged for lectured by experts in designated fields.
  • Advised students on course selection, career decisions and other academic and vocational concerns.
  • Served on faculty and school committees concerned with budgeting, curriculum revision and course and diploma requirements.
  • Prepared reports and maintained records, such as student grades, attendance rolls and training activity details.
  • Corresponded with applicants to obtain additional information.

Para Professional

Seneca School District
10.2014 - 06.2015
  • Instructing, guiding, helping Special Needs Children.
  • Promoted positive learning environment, making learning fun and helping children feel safe.
  • Conferred with IEP team to assist in evaluating special education student progress.
  • Worked one-on-one with students to reinforce learning of materials.
  • Demonstrated patience, compassion and empathy in various situations.
  • Directed students entering and exiting school buses to prevent injuries and accidents.
  • Communicated student progress and concerns to teacher.
  • Developed and maintained positive relationships with students, promoting positive attitude toward learning.
  • Supervised students on school grounds and on field trips.
  • Implemented behavioral plans designed by IEP team.
  • Supervised students during cooling-off time, monitoring behavior.
  • Used computers and audio-visual aids to create strong presentations and lecture materials.
  • Tutored and assisted children individually and in small groups to reinforce learning concepts and promote academic progress.
  • Devised special strategies for reinforcing material or skills based upon understanding of individual students and needs.
  • Fostered student creativity by facilitating large and small group discussions on topics covered.
  • Attended meetings and in-service presentations to acquire information relative to job functions.
  • Provided positive and nurturing support while attending to students' physical, personal and emotional needs.
  • Enforced administration policies and rules governing students.
  • Taught skills, such as sports, dancing and handicrafts.
  • Observed students' performance and record relevant data to assess progress.
  • Maintained computers in classrooms and laboratories and assisted students with hardware and software use.
  • Prepared lesson materials, bulletin board displays, exhibited, equipment and demonstrations.
  • Requisitioned and stocked teaching materials and supplies.
  • Attended staff meetings and served on committees, as required.
  • Presented subject matter to students under teacher guidance of teachers.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Prepared lesson outlined and planned in assigned subject areas and submit outlines to teachers for review.
  • Prepared and develop various teaching aids, such as bibliographies, charts and graphs.
  • Operated and maintained audio-visual equipment.

Cosmetology Instructor

Vatterott College
11.2012 - 09.2014
  • Scheduling, answering and transferring of phone calls, customer service, inventory, cash handling, balancing of cash drawer, instructing theory and Practical application, instruct state law class
  • Supervising and instructing students on the clinic floor.
  • Determined training needs of students and workers.
  • Prepared reports and maintained records, such as student grades, attendance rolls and training activity details.
  • Lectured and conducted discussions to increase students' knowledge and competence using visual aids, such as graphs, charts, videotapes and slides.
  • Advised students on course selection, career decisions and other academic and vocational concerns.
  • Administered oral, written and performance tests to measure progress and to evaluate training effectiveness.
  • Developed curricula and plan course content and methods of instruction.
  • Participated in conferences, seminars and training sessions to keep abreast of developments in field and integrated relevant information into training programs.
  • Conducted on-the-job training classes or training sessions to teach and demonstrate principles, techniques, procedures, or methods of designated subjects.
  • Acquired, maintained and repair laboratory equipment and tools.
  • Prepared outlined of instructional programs and training schedules and established course goals.
  • Assembled books, materials, supplies and equipment for training, courses, and projects.
  • Supervised independent and group projects, field placements, laboratory work and other training.
  • Integrated academic and vocational curricula so that students can obtain variety of skills.
  • Served on faculty and school committees concerned with budgeting, curriculum revision and course and diploma requirements.
  • Provided individualized instruction and tutorial and remedial instruction.
  • Developed teaching aids, such as instructional software, multimedia visual aids and study materials.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
  • Supervised and monitored students' use of tools and equipment.
  • Arranged for lectured by experts in designated fields.
  • Corresponded with applicants to obtain additional information.

Owner/Operator

Chique Boutique & Salon
07.2009 - 01.2013
  • Scheduling, answering and transferring calls, Customer service, inventory and
  • Ordering of supplies, interviewing and hiring of new Employees, cash handling, balancing or cash drawer
  • Providing clients with Haircutting, chemical services and waxing services.
  • Logged vehicle mileage and fuel costs and submitted reports to supervisors.
  • Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency.
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Organized and guided activities such as sales promotions requiring coordination with other department managers.
  • Orchestrated administrative activities directly related to making products or providing services.
  • Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
  • Prepared staff work schedules and assigned specific duties.
  • Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
  • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
  • Planned store layouts or designed displays.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Set prices and credit terms for goods and services, based on forecasts of customer demand.
  • Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.

Customer Service

Nexxus, Professional Beauty Products
09.2009 - 01.2011
  • Educating Stylist and Students on Nexxus professional hair care products and color.
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Remained open to feedback from supervisor and peers to build and improve skill set.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Assisted with mentoring new employees during and after training.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Read from scripts to promote uniformity and consistency in communications.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Analyzed and collected customer information to prepare product or service reports.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Conferred with customers by telephone or in-person to provide product or service information.

Education

Associate - Health Science

Ultimate Medical Academy
01.2019

Advanced Educators Training - undefined

Nexxus/Aloxxi Educators
Chicago, IL
10.2009

undefined

Vatterott College
Joplin, Mo
01.1999

Skills

  • Claim Entry & Payment Posting
  • Excellent Phone Skills
  • Records Organization & Management
  • Online Claim Submission & ERA
  • Excellent Interpersonal Skills
  • Various Practice Management Software
  • HIPAA Compliance
  • Money handling

Certification

Cosmetology

Timeline

Insurance Billing Specialist

Mercy
09.2023 - Current

Medical Assistant

Mercy
04.2021 - 09.2023

PSR

Mercy
04.2019 - 04.2021

Sales Consultant

Salon Store, Mo
04.2018 - 01.2019

Master Stylist

JcPenney Salon
11.2016 - 04.2018

Cosmetology Instructor

Neosho Beauty College
07.2015 - 10.2016

Para Professional

Seneca School District
10.2014 - 06.2015

Cosmetology Instructor

Vatterott College
11.2012 - 09.2014

Customer Service

Nexxus, Professional Beauty Products
09.2009 - 01.2011

Owner/Operator

Chique Boutique & Salon
07.2009 - 01.2013

Advanced Educators Training - undefined

Nexxus/Aloxxi Educators

undefined

Vatterott College

Associate - Health Science

Ultimate Medical Academy

Similar Profiles

CREATE PROFILE