Rebecca Benavidez
Houston
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Export Customer Service Representative
Leschaco Inc
09.2021 - Current
- Managed customer inquiries regarding export processes and documentation requirements.
- Processed export orders accurately, maintaining compliance with international shipping regulations.
- Resolved customer issues effectively, enhancing satisfaction and loyalty.
- Collaborated with sales teams to provide updates on order status and delivery timelines.
- Developed comprehensive knowledge of trade regulations, tariffs, and customs requirements for various countries, ensuring smooth transactions across borders.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Cultivated a positive work environment by fostering open communication channels among team members, encouraging collaboration towards achieving common objectives.
- Trained new team members on company policies and procedures, resulting in consistent service delivery across the team.
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
- Coordinated with finance teams to manage invoicing processes and resolve payment disputes promptly, maintaining healthy cash flow for the organization.
- Fostered strong relationships with international customers, leading to repeat business and increased revenue.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Specialty Supervisor
JC Penney, Meyerland Plaza
06.2017 - 08.2021
- Houston Texas
- Met weekly with upper management to discuss numbers and plan upcoming sales and goals.
- Led team efforts to enhance customer service standards across departments.
- Developed and implemented training programs for new staff members.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Mentored junior managers, fostering professional development and improving team performance.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee productivity.
- Strategized promotional campaigns that increased foot traffic and boosted sales across specialty departments.
- Ensured exceptional customer experiences through proactive engagement, attentive service, and personalized recommendations.
- Boosted customer satisfaction by effectively addressing and resolving issues in a timely manner.
- Enhanced store aesthetics through creative visual displays showcasing the latest specialty product offerings.
- Exceeded sales targets through strategic planning and efficient execution of promotional campaigns.
- Coordinated with other departments to execute successful in-store events promoting the specialty range of products.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales/Management
Sears
12.2013 - 06.2017
- And Atascocita Texas
- Prepared and organized merchandise for the sales floor
- Completed and filed daily paperwork for store
- Prepared weekly schedules and submitted payroll
- Assisted customers with purchases as well as returns
- Answered phones and directed calls to appropriate personnel
- Counseled and encouraged sales associates about reaching and exceeding goals.
- Met with upper management monthly to plan agenda
- Planned and Advertised for Store promotions and Events
- Met and exceeded monthly productivity goals set by sales management.
- Worked closely with sales management to develop annual budgets, setting realistic targets for revenue growth within the territory.
- Mentored newly-hired trainees by sharing best practices and insights gained from personal experience in the field of sales management.
Secretary
San Pedro Baptist Church
10.2006 - 07.2010
- Answered Phones and greeted visitors
- Created weekly church bulletins
- Planned and organized monthly church calendar
- Completed and filed daily paperwork
- Completed and submitted monthly payroll
- Creating monthly financial reports and business meeting agendas
Data Entry
Blue Cross Blue Shield of Texas
07.2005 - 10.2006
- Texas
- Answered phones as needed
- Entered data from insurance claims into the computer system.
- Met and exceeded daily claim processing goals
Secretary/Paraprofessional
Grapeland ISD
08.2003 - 07.2005
- Assisted Physically handicapped child with daily tasks
- Assisted Special education and kindergarten teachers with daily tasks such as grading papers, filing, making copies, preparing lesson plans and creating bulletin boards.
- Assisted in front office of Elementary School answering phones, greeting visitors, typing notes, filing paperwork, making copies and running errands.
Education
Criminal Justice
Everest University
01.2013
Elementary Education
Trinity Valley Community College
01.2005
Psychology
Stephen F. Austin State University
01.2003
Skills
- 65wpm touch key
- Confident and focused
- Critical thinker
- Efficient 10-key
- Extremely organized
- Great phone etiquette
- Honest employee
- Multi-tasker
- Positive and Friendly
- Team builder and leader
- Accounts Payable
- Financial Report Writing
- Microsoft Outlook
- Typing
- Freight forwarding experience
- Export documentation
- Data entry proficiency
- Sales support
- Shipping regulations
- Cross-cultural awareness
- Teamwork and collaboration
- Customer service excellence
Assessments
- Sales skills — Highly Proficient
- June 2021
- Influencing and negotiating with customers
- Full results: Highly Proficient
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Data entry: Accuracy — Expert
- Entering data quickly and accurately
- Full results: Expert
- Basic attention to detail — Highly Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Office manager — Expert
- July 2021
- Scheduling and budgeting
- Administrative assistant/receptionist — Expert
- Using basic scheduling and organizational skills in an office setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Export Customer Service Representative
Leschaco Inc
09.2021 - Current
Specialty Supervisor
JC Penney, Meyerland Plaza
06.2017 - 08.2021
Sales/Management
Sears
12.2013 - 06.2017
Secretary
San Pedro Baptist Church
10.2006 - 07.2010
Data Entry
Blue Cross Blue Shield of Texas
07.2005 - 10.2006
Secretary/Paraprofessional
Grapeland ISD
08.2003 - 07.2005
Criminal Justice
Everest University
Elementary Education
Trinity Valley Community College
Psychology
Stephen F. Austin State University