Rebecca Benitez Perez
Las Vegas,NV
Summary
Looking for full time employment where I can utilize my skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Lead decorator
Carls Donuts
07.2023 - Current
- Create seasonal menus, quality control for corporate orders, scheduling, custom decorated donut orders, ordering, inventory
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
- Managed budgets for decorating projects, maintaining cost-effectiveness without compromising on quality.
- Implemented creative solutions to overcome unexpected challenges during the decorating process.
- Stayed up-to-date with industry trends, incorporating fresh ideas into design concepts.
Owner
Lil Bee's Pastries
01.2002 - 01.2023
- Decorating, taking detailed work orders, customer service, packing and shipping
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
Store Manager
Crafty Cake Shop
06.2020 - 12.2020
- Customer service, packing and shipping online orders, inventory, ordering, opening and closing money duties
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Customer Service Representative
B & S Auto Repair
03.2014 - 01.2019
- Customer service, accounting, billing, payments to vendors, parts ordering
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Education
GED -
Long Beach City College
Long Beach, CAMassage Therapy
Northwest Career College
Las Vegas, NV06.2018
Skills
- Adaptable and capable Thrives in a fast-paced environment Proficient with computers and able to learn new programming quickly Able to oversee and direct others with project duties
- Project Coordination Abilities
- Quality Inspection
- Customer Service
- Problem-solving abilities
- Complaint resolution
- Complaint Handling
- Call center experience
- Customer Relations
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
Timeline
Lead decorator
Carls Donuts
07.2023 - Current
Store Manager
Crafty Cake Shop
06.2020 - 12.2020
Customer Service Representative
B & S Auto Repair
03.2014 - 01.2019
Owner
Lil Bee's Pastries
01.2002 - 01.2023
GED -
Long Beach City College
Massage Therapy
Northwest Career College
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