Rebecca Bennett
Owasso,OK
Summary
Experienced healthcare service professional with a proven track record in effective communication and resolution of patient concerns. Skilled in managing inquiries and collaborating with medical teams for seamless service delivery. Thrives in high-pressure environments, consistently achieving results through teamwork and adaptability. Recognized for empathy, active listening, and conflict resolution.
Overview
12
12
years of professional experience
Work History
Processor/Post Closer
American Bank of Oklahoma
01.2021 - Current
- Verified critical documentation for compliance, showcasing attention to detail and accuracy for 20+ closed mortgage loans per month
- Managed client records and facilitated communication across departments to expedite processes
- Demonstrated organizational and multitasking skills in managing competing priorities
Front Office/Call Center Supervisor
Gastroenterology Specialists, Inc
01.2017 - 01.2021
- Supervised a team of 15 call center and front office staff, ensuring efficient handling of high call volumes and scheduling appointments
- Streamlined processes to improve response times and patient satisfaction
- Oversaw compliance with HIPAA regulations and internal guidelines, ensuring patient information security
- Trained staff in effective communication, call management, and documentation protocols
Patient Services Representative
Gastroenterology Specialists, Inc
01.2013 - 01.2017
- Provided frontline customer support, addressing inquiries, resolving issues, and scheduling appointments for a large 12 provider specialty clinic
- Ensured accurate maintenance of patient records and compliance with HIPAA standards
- Enhanced member relations by proactively addressing concerns and fostering trust
- Effectively communicated healthcare benefits and services to patients
Education
Associate in Applied Science - Administrative Careers
Tulsa Community College
Tulsa, OK01.2019
Skills
- Call Center Operations & Customer Service
- HIPAA Compliance & Healthcare Documentation
- Member Engagement & Communication
- Microsoft Office (Word, Excel, MS Teams, Outlook)
- Problem-Solving & Process Improvement
- Team Leadership & Training
- Attention to detail
- Teamwork and collaboration
- Data entry experience
- Multitasking and organizing
- Document management
- Document review
- Process auditing
Timeline
Processor/Post Closer
American Bank of Oklahoma
01.2021 - Current
Front Office/Call Center Supervisor
Gastroenterology Specialists, Inc
01.2017 - 01.2021
Patient Services Representative
Gastroenterology Specialists, Inc
01.2013 - 01.2017
Associate in Applied Science - Administrative Careers
Tulsa Community College
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