Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Bennett

San Antonio,TX

Summary

With 15 years of experience in customer service, successfully transitioned from general customer service roles to various levels of employee and business management. Diverse background equipped with valuable experience in handling customer interactions, effectively managing personal projects, and leading teams. Adept at navigating workforce management intricacies and thrives in collaborative environments.

Overview

14
14
years of professional experience

Work History

Cashier/Stocking

Kid 2 Kid
02.2024 - Current
  • Addressed customer inquiries swiftly, ensuring prompt assistance.
  • Facilitated customer service by determining their preferences.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained excellent transaction accuracy while handling cash, checks, and credit cards at the register.
  • Enhanced sales potential through effective merchandise placement strategies.
  • Enhanced customer engagement by executing planned events.

Home GM Department Manager

Walmart Corporation
03.2018 - 12.2020
  • Finalized six-week Walmart Management Academy training course focusing on customer experience, sales quotas, and profit margins.
  • Organized and maintained the store's largest collection of departments.
  • Tracked fluctuations in pricing and stock across extensive ranges of merchandise.
  • Handled inventory requests effectively.
  • Implemented effective techniques to maximize product exposure.
  • Preserved comprehensive knowledge of products within designated areas.
  • Resolved complex customer issues with efficiency and professionalism.
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.

CAP 2 Supervisor

Walmart Corporation
03.2017 - 03.2018
  • Managed scheduling and workload allocation to optimize collaboration among 20+ personnel.
  • Oversaw and streamlined stock control processes.
  • Coordinated efficient handling and documentation of high-value inventory.
  • Conducted comprehensive training sessions on equipment operation.
  • Addressed challenging customer concerns effectively.
  • Spearheaded initiatives for continuous improvement, identifying areas of opportunity within store operations and implementing action plans accordingly.

Cashier

Skyridge Market
03.2016 - 03.2017
  • Ensured efficient organization and replenishment of stock.
  • Oversaw point-of-sale processes.
  • Managed delivery schedules and verified inventory integrity.

Department/Shift Manager

McDonald's
06.2013 - 03.2016
  • Directed cleanliness maintenance across all areas of the restaurant.
  • Attended three management-focused professional training programs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Cashier

Skyridge Market
02.2011 - 01.2013
  • Maintained cleanliness and orderliness of sales floor.
  • Processed purchases, including tobacco products, quickly and efficiently.
  • Managed the ordering and verification of incoming merchandise.

Education

High School -

Durango Big Picture High School
Durango, CO

Skills

  • Customer service
  • Employee management
  • Business management
  • Customer interactions
  • Project management
  • Team management
  • Workforce management
  • Team collaboration
  • Product knowledge
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • POS system operations
  • Attention to detail
  • Inventory management
  • Retail merchandising
  • Product recommendations

Timeline

Cashier/Stocking

Kid 2 Kid
02.2024 - Current

Home GM Department Manager

Walmart Corporation
03.2018 - 12.2020

CAP 2 Supervisor

Walmart Corporation
03.2017 - 03.2018

Cashier

Skyridge Market
03.2016 - 03.2017

Department/Shift Manager

McDonald's
06.2013 - 03.2016

Cashier

Skyridge Market
02.2011 - 01.2013

High School -

Durango Big Picture High School

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Rebecca Bennett