Rebecca Berenz

Initially hired as temporary contractor. Based on my performance, I was offered a full-time position.

• Updated and maintained employee records for all regions for +200 shop locations. This included hiring, pay changes, promotion/demotions, terminations, and transfers.
• Improved processing turnaround time on all new hires from three weeks to three days.
• Created a new hire checklist for shops - which reduced discrepancies in compliance and training. Checklist included key HR resources on QR codes for accessibility.
• Researched best practices in HR policies, contributing to continuous improvement efforts within the department and company.

Track and report time and attendance for over 250 employees on a bi-weekly basis. Update and correct monthly balance sheet.

• Reviewed, categorized, and approved expense reports, employee reimbursements, and company credit card statements on monthly basis.
• Supported budget preparation by compiling relevant financial data from various departments.
• Implemented a company organization chart and new system to track policies, contracts, and reports.
• In lieu of an office manager, maintained office functionality and prepared office for client and vendor visits.

Initially hired as seasonal worker in customer service. Based on my performance, I was hired as full-time and eventually promoted in this new role.

• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations based on pre-screened resumes. Coordinated all hiring interviews for the store location.
• Streamlined HR efficiencies, managed new hire orientations and provided onboarding and training for new employees, which included distribution of all paperwork and managing employee onboarding processes to maintain compliance with company policies and procedures.
• Assisted in resolving employee relations issues, fostering a positive workplace environment.
• Organized weekly/monthly events designed to boost employee morale and work ethic.

Reviewed claims with a credit balance (paid over contract rate) and collaborated with adjoining departments to clear balance and account. Reviewed and evaluated provider contracts for inaccuracies, adjusted claims as necessary for correct billing to receive highest payment.

• Maintained an above average of 90% accuracy approval rate on claim submissions.
• Collaborated with former Loan Executive to streamline process and responsibilities-creating aa formal document of new appointed role for future staff.
• Worked 2019-2020 United Way campaign and headed the subcommittee.

Verified and updated patient insurance coverage with payers, including eligibility and benefits related to outpatient kidney dialysis.

• Received full book of business (1,500 facilities) within two months of training.
• Consecutively completed month-end close reports within compliance and regularly assisted teammates to ensure compliance goals were met.
• Worked daily time slot for SPOC (Specific Point of Contact) while working and managing over 2,000 accounts.
• Selected to represent company as 2018-2019 Loaned Executive for United Way.

Temporary assignment worked while still employed with Davita (part of their contributions to United Way is paying the salary while they work under United Way).

• Coordinated and met with 25 separate organizations to maintain relationships and organized the fall campaigns.
• Based on projected contributions received and set to receive, by end of year, revenue on accounts increased by 15%.
• Raised over $100,000 for United Way while running DaVita's campaign in March 2019.
• Based on performance and feedback provided, was offered a permanent position by campaign manager.

Managed new and existing claims to determine liability through the investigative process, which included interviews and fact-finding. Determined and approved payments based on policy and situational analysis.

• Consistently maintained a 92% daily task efficiency rating against an 85% goal.
• State Farm Five Star Award was issued for financial cost savings (Q4 2017).
• Subrogation ambassador responsible for finding new ways to recover company funds and increase profitability. Recovered 15% of profits through claims errors while in role.

Analyzed business requirements to improve operational efficiency and enhance productivity. Collaborated with department heads to design solutions that align with strategic goals and reduce unnecessary work to focus on relevant projects.

• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Provider Appeals compliance improved by 25% within six months.
• Utilization Management appeals received reduced by 15% through improvements implemented as result of meetings run and organized for department heads.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Collaborated with other departments to find optimal resolutions to disputes and appeals on claims, while complying with company policies and regulations. Trained new employees, as needed.

• Received an audit score of 100% from AHCA (Agency for Health Care Administration) - the only department to receive a perfect score.
• Per request of upper management, assisted on multiple projects for other departments, including: Contract loading for Provider Services, Cost Sharing reporting for Claims, and Database Testing for Grievance and Appeals Department.