Rebecca Bergen
Sacramento,CA
Summary
Dynamic leader with a proven track record at Jamba, adept in financial administration and fostering organizational development. Excelled in reducing food waste, enhancing customer satisfaction, and streamlining operations for efficiency. Skilled in strategic planning and communication, ensuring operational excellence and team motivation.
Overview
2
2
years of professional experience
Work History
General Manager
Jamba
Roseville, CA
01.2025 - Current
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistant General Manager
Jamba
Sacramento, CA
08.2024 - 01.2025
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with guests to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided support to my General Manager on a day-to-day basis, and prioritized ensuring that every task was accomplished with integrity.
- Focused on my team and the needs of the store to give room for my General Manager to focus on operational duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
Slo Froyo n Ice
San Luis Obispo, CA
09.2022 - 07.2024
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Used downtime to fulfill cleaning duties and organize ins and outs of the store for maximum efficiency throughout all shifts.
- I made valuable connections with guests and my team.
Education
Associate of Arts - Interior Design
Cuesta College
San Luis Obispo, CASkills
- Financial administration
- Organizational development
- Motivation
- Time and resource optimization
- Purchasing and planning
- Policy/program development
- Strategic planning
- Communication skills
Timeline
General Manager
Jamba
01.2025 - Current
Assistant General Manager
Jamba
08.2024 - 01.2025
Store Manager
Slo Froyo n Ice
09.2022 - 07.2024
Associate of Arts - Interior Design
Cuesta College