Rebecca Betson
St Louis,MO
Summary
Experienced HCM Consultant and GIS Analyst with a robust background in customer satisfaction and client success management. Actively seeking new opportunities in the St. Louis area to apply expertise in human capital management and GIS analysis. Proven ability to drive results through strategic solutions and client-focused initiatives.
Overview
7
7
years of professional experience
Work History
Associate GIS Analyst
Dignitas Technologies
Orlando, FL
05.2021 - Current
- Utilizes mapping software to analyze, compile, and organize spatial data for comprehensive analysis.
- Builds shapefiles, combining topographical data with external information by layering external data over topographical maps.
- Manages and maintained geospatial databases, prioritizing data accuracy, integrity, and security.
- Conducts rigorous quality assurance checks on spatial data to guarantee accuracy and reliability.
- Provides training sessions to colleagues and users on GIS tools and applications.
- Stays up to date on the latest GIS technologies, tools, and industry trends.
- Engages in continuous professional development through training opportunities.
Captioning Assistant
CapTel
Orlando, FL
12.2019 - 05.2021
- Utilized captioning tools to provide accurate and timely captions for clients in the deaf and hard of hearing community by providing a functionally equivalent experience of telephone communication.
- Ensured compliance with accessibility standards and guidelines.
- Reviewed and edited automated captions to improve quality and clarity.
HCM Consultant
ADP
Maitland, FL
07.2016 - 12.2019
- Provided technical consulting services to clients in order to optimize their Human Capital Management systems.
- Gathered requirements from clients in order to design and configure customized HCM solutions.
- Designed reports, dashboards, queries, and business intelligence tools related to HR functions.
- Created user manuals, training documents, and help desk materials for end users of the system.
- Analyzed data from multiple sources in order to identify trends and make recommendations for improvements.
- Resolved technical issues related to configuration errors or other problems within an HCM environment.
- Coordinated resources across multiple locations while managing timelines and budgets.
- Facilitated meetings between internal teams and external customers and partners as needed.
- Managed client relationships by providing ongoing maintenance, troubleshooting assistance, and issue resolution.
Education
Health Sciences Pre-Clinical - Health Sciences
University of Central Florida
Orlando, FL08.2016
Bachelor of Science - Information System Technology
Seminole State College
Sanford, FLSkills
- ArcGIS
- Confluence
- JIRA
- F-35 Tools
- Global Mapper
- Microsoft Office Suite
- Eclipse
- Documentation review
- Customer Relationship Management
- Business Process Improvement and Lean Six Sigma
Timeline
Associate GIS Analyst
Dignitas Technologies
05.2021 - Current
Captioning Assistant
CapTel
12.2019 - 05.2021
HCM Consultant
ADP
07.2016 - 12.2019
Health Sciences Pre-Clinical - Health Sciences
University of Central Florida
Bachelor of Science - Information System Technology
Seminole State College
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