Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Blackard

Odessa,TX

Summary

Hard-working professional with 12+ years of experience and a proven knowledge of conflict resolution, assessing customer needs, and the flexibility to change and adapt to new opportunities and surroundings. Aiming to leverage my skills to successfully fill a position with your company.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Project Coordinator

Convergint Technologies LLC
10.2023 - Current
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Photocopied, distributed and emailed documents to project managers.
  • Created job files for each project and maintained current data in each file.
  • Maintained database and spreadsheets with accurate inventory and status.

Customer Service Manager

South Plains Solar
03.2021 - 10.2023
  • Making customer connections to create future opportunities
  • Having accurate knowledge of products and services to help customers make the best decision for themselves
  • Corporate communication with utility companies setting up service
  • Interpersonal communication between buyers and lenders during purchases and loans to ensure smooth transitions and long-term follow up
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Organized client contracts, records and reports to strengthen traceability.
  • Audited customer account information to identify issues and develop solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Main Bartender

Fat Bird's Wing Bar
04.2021 - 03.2022
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Created signature beverages to increase revenue and patron loyalty. (established Happy Hour, Daily specials, ect.)
  • Produced and balanced daily and weekly sales reports to determine generated revenue.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Interacted and engaged with patrons to promote friendly environment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Head Server

Cafe At The Gardens
05.2018 - 03.2021
  • Server, CAFé AT THE GARDENS
  • Maintaining efficient lunch and dinner shifts
  • Troubleshooting technical issues (equipment breakdown, electrical or internet issues, basic repairs)
  • Delegating tasks to other servers and staff
  • Managing and coordinating events (Christmas parties, corporate events, weddings, wedding/ baby showers, anniversaries, retirement, receptions ect.)
  • Conflict resolution
  • Vendor ordering
  • Trained new servers on menu items and restaurant standards.
  • Increased product sales by designing new menus and training employees on salesmanship.
  • Provided exceptional service to high volume of daily customers.

Bartender

BOWLERO
12.2018 - 12.2020
  • Assist customer with food and craft beverage or helping resolve any issues or complaints
  • Covering multiple positions due to lack of staff from furlough and call ins
  • Basic repairs (plumbing, cabinet installations and building, temporary fixes)
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Trained new bartenders on drink preparation and upselling techniques.

Head Cashier

Mighty Wash Car Wash
09.2016 - 05.2018
  • Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, and performing services for customers
  • Helped customers complete purchases, locate items, and join reward programs.
  • Instruct staff how to handle difficult and complicated sales
  • Confer with company officials to develop methods and procedures to increase sales, and promote business
  • Assist in the Lube with oil changes and tasks when understaffed and peak hours
  • Tracking accounts payable and receivable for local and corporate accounts
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.

Nurse Aid

04.2015 - 05.2016
  • Pampa regional medical center
  • Answer patient call signals, and handling the intercom from the desk
  • Assist nurses and doctors in any bedside operations and equipment usage with supervision
  • Changing bedding and regular room cleaning and sanitation
  • Regular patient monitoring (taking vitals, quarterly check ins, wellness questions, assistance with physical tasks and work out)
  • Emotional support for both patient and family members during difficult diagnosis and loss

Bus Operator

06.2013 - 03.2015
  • Ezrider
  • Inspect vehicles and check gas, oil, and water levels prior to departure
  • Handle passengers emergencies or disruptions (medical issues, uncontrollable outbursts)
  • Make minor repairs to vehicle and change tires when necessary
  • Assist passengers on and off vehicle, ensuring their safety and well being are the top priority

Education

Diploma -

PAMPA HIGH SCHOOL
05.2011

Skills

  • Strong Communication and Comprehension
  • Interpersonal skills
  • Account Management
  • Training and Mentoring
  • Cross-Functional Collaboration
  • Issue Resolution
  • Focused on Customer Satisfaction
  • Excellent Time Management Skills
  • Handling Escalations
  • Project Management

Timeline

Project Coordinator

Convergint Technologies LLC
10.2023 - Current

Main Bartender

Fat Bird's Wing Bar
04.2021 - 03.2022

Customer Service Manager

South Plains Solar
03.2021 - 10.2023

Bartender

BOWLERO
12.2018 - 12.2020

Head Server

Cafe At The Gardens
05.2018 - 03.2021

Head Cashier

Mighty Wash Car Wash
09.2016 - 05.2018

Nurse Aid

04.2015 - 05.2016

Bus Operator

06.2013 - 03.2015

Diploma -

PAMPA HIGH SCHOOL

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Rebecca Blackard