Rebecca Boatwright
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Carryout
Maggianos
Woodland Hills, CA
11.2022 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Baked Bread
- Prepared Cheese, Butter
- Restocked Sodas, Straws, Chili Flakes, ETC
To Go Specialist
Olive Garden Restaurant
West Hills, CA
11.2021 - 11.2022
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Developed and implemented systems to track customer feedback and satisfaction.
- Provided Breadsticks for entire restaurants for carryout and servers
- Created/Stocked Salad bar for restaurant
- Restocked/Prepped for servers/carryout
- Attended to orders over the phone and online
Hostess
Olive Garden
West Hills, CA
10.2021 - 11.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Associate of Science - Kinesiology
College of The Canyons
Valencia, CA06.2024
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06.2021
Skills
- Bagging and Carryout Services
- Order Carryout
- Self-Motivated
- Talking to Guests over the phone for accommodations
- Provided a friendly service to all customers
- Problem-Solving
- Teamwork and Collaboration
- Organization and Time Management
- Attention to Detail
- Dependable and Responsible
Timeline
Carryout
Maggianos
11.2022 - 03.2023
To Go Specialist
Olive Garden Restaurant
11.2021 - 11.2022
Hostess
Olive Garden
10.2021 - 11.2022
Associate of Science - Kinesiology
College of The Canyons
High School Diploma -
Chatsworth Charter High School