Rebecca Bobo
Farmington,NM
Summary
1 Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
2-Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Medical Claims Processor
San Juan Regional Medical Center
Farmington, NM
06.2022 - 04.2024
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
A Med Supply
A Med Supply
Farmington, NM
10.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated use of equipment to new patients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Atlantic Aviation
Farmington, NM
06.2021 - 10.2021
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Provided guests with their auto rentals that were delivered on site.
- Adhered to company Covid guidelines and cleaned facilities with regularity.
Customer Service Representative
Xanterra Parks & Resorts
Grand Canyon, AZ
10.2010 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Supervised front desk staff consisting of 9 employees.
- Managed reservation system, accurately inputting guest details and booking information for smooth operations.
Education
Bachelor of Science - Aerospace Technology
Middle Tennessee State University
Murfreesboro, TN05-1992
Skills
- Critical Decision-making
- Customer service
- Claim denial resolution
- Decision-making
- Continuous learning mindset
- Telephone etiquette
- Data security procedures
- Time management
- Attention to detail
- Team collaboration
- Active listening
- Adaptability and flexibility
Timeline
A Med Supply
A Med Supply
10.2022 - 01.2023
Medical Claims Processor
San Juan Regional Medical Center
06.2022 - 04.2024
Customer Service Representative
Atlantic Aviation
06.2021 - 10.2021
Customer Service Representative
Xanterra Parks & Resorts
10.2010 - 03.2019
Bachelor of Science - Aerospace Technology
Middle Tennessee State University
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