Rebecca Bolander
Everett,WA
Summary
Dynamic Customer Service Representative with experience at Traderinteractive, excelling in complaint resolution and customer satisfaction. Leveraged critical thinking and active listening to enhance service quality, achieving a notable improvement in response times. Proficient in data entry and CRM software, fostering strong customer relations and ensuring a positive service experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Traderinteractive
01.2006 - 05.2019
- Assisted customers with inquiries and product information to enhance satisfaction.
- Utilized customer relationship management software to document interactions and track issues.
- Resolved customer concerns promptly, ensuring a positive service experience.
- Collaborated with team members to streamline communication processes and improve response times.
Education
Associate of Business Administration - Business Management
University of Arizona Global Campus
Tucson, AZ05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Customer satisfaction measurement
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Traderinteractive
01.2006 - 05.2019
Associate of Business Administration - Business Management
University of Arizona Global Campus