Rebecca Boothe
Silt,CO
Summary
Dependable office management professional brings 6 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence.
Overview
23
23
years of professional experience
Work History
Office Manager
Flame Out Fire / Integrity Fire Safety Services
Basalt , CO
2018.11 - Current
- Made travel arrangements for employee trips and conferences.
- Managed director's calendar and prepared meeting agenda and materials.
- Coordinated meeting and work schedules for staff teams and executives.
- Collected and analyzed information to produce concise reports.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Prepared and updated office records and accounts according to client and executive needs.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Managed and tracked expenses to meet company budget requirements.
- Spearheaded training and development programs for new employees.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Leveraged word processing software to create proposals, letters and memos.
- Managed daily invoices, reports and proposals.
- Followed proper accounting and bookkeeping procedures to support audits.
- Monitored office equipment and scheduled repairs.
- Obtained signatures for financial documents and internal and external invoices.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Medical Billing Specialist
Paramount Professionals Services
Glenwood Springs , CO
2017.08 - 2018.11
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Provided customer service support to patients who had questions about their bills or payments due.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Generated monthly invoices for patients based on services provided according to established fee schedules.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Updated patient accounts with information obtained from internal departments or external sources.
- Processed credit card payments from patients in accordance with office policy.
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Performed quality assurance audits on submitted claims ensuring that they met industry standards.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Created and processed claims to third-party payers using specific coding guidelines.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Prepared daily reports summarizing payments received from insurers or other sources.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Completed appeals and filed and submitted claims.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Posted charges, payments and adjustments.
- Reviewed and verified benefits and eligibility with speed and precision.
- Applied payments, adjustments and denials into medical manager system.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Collaborated closely with other departments to resolve claims issues.
- Reconciled financial accounts using Intergy, Kareo, Athena and allscripts software.
Medical Billing Specialist
Orthopedic Associates of Aspen
Basalt , CO
2000.12 - 2017.08
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Posted charges, payments and adjustments.
- Analyzed and interpreted patient medical and surgical records to determine billable services.
- Posted charges, payments and write-ups for cardiovascular procedures.
- Completed appeals and filed and submitted claims.
- Posted and adjusted payments from insurance companies.
- Reviewed and verified benefits and eligibility with speed and precision.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Applied payments, adjustments and denials into medical manager system.
- Prepared billing statements for patients, ensuring correct diagnostic coding.
- Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Submitted refund requests for claims paid in error.
- Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Collaborated closely with other departments to resolve claims issues.
- Remained up-to-date details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Maintained timely and accurate charge submission through electronic charge capture, including billing and account receivables (BAR) system and clearing house.
Education
CMA - Medical Assisting
Collage America
Denver, CO05.2000
Skills
- Data Entry
- Staff hiring
- Billing
- Office Management
- Expense Reporting
- Staff Management
- Employee Supervision
- Contract Administration
- Customer Service
- Payroll Processing
- Credit and collections
- Report Preparation
- Human Resources
- Mail handling
- Contract Negotiations
Timeline
Office Manager
Flame Out Fire / Integrity Fire Safety Services
2018.11 - Current
Medical Billing Specialist
Paramount Professionals Services
2017.08 - 2018.11
Medical Billing Specialist
Orthopedic Associates of Aspen
2000.12 - 2017.08
CMA - Medical Assisting
Collage America
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