Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Botello

Dallas,TX

Summary

Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.

Overview

11
11
years of professional experience

Work History

Service Coordinator

Toyota Of Cedar Park
06.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Communicated with clients and service providers to provide updates on work progress.

Receptionist

Lavish Salon
05.2020 - 06.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Childcare Provider

Streamline Crossfit
06.2018 - 03.2020
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.

Grill Attendant/Beverage Cart Attendant

Crystal Falls Golf Course
08.2014 - 10.2019
  • Enhanced customer satisfaction by efficiently preparing and serving quality grilled dishes.
  • Increased kitchen efficiency by maintaining a clean and organized grill station.
  • Ensured food safety standards with proper handling, cooking, and storage techniques.
  • Contributed to team success by collaborating with fellow staff members to meet customer needs.
  • Expedited orders promptly, resulting in reduced wait times for customers.
  • Mastered various grilling techniques to create diverse menu offerings and satisfy customer preferences.
  • Assisted in training new employees on grill operations, ensuring they were prepared for success in their roles.
  • Reduced cross-contamination risks through diligent cleaning and sanitizing of utensils and work surfaces.
  • Provided exceptional service during peak hours by multitasking effectively under pressure.
  • Adhered to all company policies regarding uniform, hygiene, safety protocols creating a professional working environment.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Cleaned food preparation equipment, work areas, and counters or tables.
  • Adhered to strict food safety regulations and hygiene standards.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Prepared meals according to customer specifications.
  • Restocked stations and supplies during slower periods between rushes.
  • Checked freshness and quality of ingredients.
  • Interacted with guests to obtain feedback on product quality and service levels.

Recreation Assistant

City Of Cedar Park
03.2016 - 02.2018
  • Enhanced participant enjoyment by creating and implementing diverse recreational activities.
  • Assisted in organizing special events, resulting in increased community engagement.
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
  • Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
  • Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Performed light custodial duties to provide clean and inviting facilities.

Wait Staff Member

Amy's China Cuisine
05.2013 - 09.2016
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Education

High School Diploma -

Rouse High School
Leander, TX
06.2013

Skills

  • Resource Utilization
  • Notetaking and Documentation
  • Individualized Service Plans
  • Telephone Communication
  • Team Leadership
  • Proficiency in Office Programs
  • Time Management
  • Goal Setting
  • Empathy and Compassion
  • Training and Development
  • Critical Thinking
  • Excellent Communication
  • Problem Solving
  • Task Prioritization
  • Customer Service
  • Adaptability and Flexibility
  • Cross-functional Collaboration

Timeline

Service Coordinator

Toyota Of Cedar Park
06.2021 - Current

Receptionist

Lavish Salon
05.2020 - 06.2021

Childcare Provider

Streamline Crossfit
06.2018 - 03.2020

Recreation Assistant

City Of Cedar Park
03.2016 - 02.2018

Grill Attendant/Beverage Cart Attendant

Crystal Falls Golf Course
08.2014 - 10.2019

Wait Staff Member

Amy's China Cuisine
05.2013 - 09.2016

High School Diploma -

Rouse High School

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Rebecca Botello