Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Bourgeois

Marrero,LA

Summary

Motivated individual with strong work ethic and exceptional customer service skills, honed at Starbucks. Proven ability to enhance guest engagement and foster teamwork, leading to improved service delivery. Experienced in cash handling and maintaining accurate financial records, ensuring operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Server

Gattusos
11.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Administrative Assistant

RE/MAX
06.2019 - 11.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Server Shift Leader

Boil Seafood House
11.2018 - 06.2019
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Manager

Starbucks
11.2017 - 11.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Cashier/Fry Cook

Raising Cane's
01.2016 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Academy Of Our Lady
Marrero
05-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Team collaboration
  • Suggestive selling

Timeline

Server

Gattusos
11.2021 - Current

Administrative Assistant

RE/MAX
06.2019 - 11.2021

Server Shift Leader

Boil Seafood House
11.2018 - 06.2019

Manager

Starbucks
11.2017 - 11.2018

Cashier/Fry Cook

Raising Cane's
01.2016 - 11.2018

High School Diploma -

Academy Of Our Lady

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Rebecca Bourgeois