Rebecca Boyk
Ventura,CA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Problem solver, works well with others, and exceeds expectations. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Home Health Case Manager
Independent Contractor - Self Employed
Santa Barbara, CA
05.2007 - Current
- Effectively coordinated between staff and family, to form a cooperative team committed to giving clients optimal quality of life.
- Educated clients about available resources and how to access them effectively.
- Conducted home visits on a regular basis to assess the safety and well-being of clients receiving home health services.
- Developed individualized treatment plans to meet the health care needs of patients.
- Provided education to patients regarding their conditions and treatments.
- Reviewed physician orders for accuracy prior to implementation into the patient's plan of care.
- Assisted with referrals for additional services when necessary such as durable medical equipment or skilled nursing services.
- Performed assessments of patients' physical status including vital signs, pain levels and medication management.
- Monitored patient progress and adjusted treatment plans as needed.
- Collaborated with community resources such as hospitals, nursing homes, and hospices in order to ensure continuity of care.
- Conducted comprehensive assessment of patient's medical, social and psychological needs.
- Maintained accurate records of patient visits and documented all changes in condition or treatment plans.
- Facilitated communication between physicians, nurses, therapists and other healthcare providers.
- Provided emotional support and counseling to family members regarding their loved one's care plan.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Assisted in ADL's
Restaurant Manager
La Dolce Vita Restaurant
Oxnard, CA
04.2006 - 05.2007
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Certificate - Certified Nursing Assistant, HHA
Santa Barbara City College
Santa Barbara, CA06-2007
Associate of Applied Science - Graphic Design
Ferris State University
Big Rapids, MI06-2003
Some College (No Degree) - Film And Video Production
Brooks Institute
Ventura, CASkills
- Over 16 Years Experience in Home Health Case Management
- Over 10 Years Experience in Customer Service
- Care Planning
- Calendar Management
- Expense Management
- Activities Scheduling
- Activity Supervision
- Client Advocacy
- Employee Scheduling
- Medication Management
- Safety Management
- First Aid Training
- Medical Documentation
- Staff Training
- Appointment Coordination
- Palliative Care
- Chronic Disease Management
- Interdisciplinary Collaboration
- Rehabilitation Support
- Dementia Care
- Geriatric Care
- Transportation Arrangements
- HIPAA Compliance
- Medical Terminology Knowledge
- Cultural Competency
- Emergency Preparedness
- Event Oversight
- Guest Relations
- Personal Shopping
- Culinary Skills
- Cleaning Proficiency
- Event Planning
- Meal Planning
- Microsoft Word/Excel Proficient
- Photography
- Photoshop/Illustrator Proficient
- Social Media Management
Timeline
Home Health Case Manager
Independent Contractor - Self Employed
05.2007 - Current
Restaurant Manager
La Dolce Vita Restaurant
04.2006 - 05.2007
Certificate - Certified Nursing Assistant, HHA
Santa Barbara City College
Associate of Applied Science - Graphic Design
Ferris State University
Some College (No Degree) - Film And Video Production
Brooks Institute
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