Rebecca Bozeman
Columbus,OH
Summary
Seasoned loan closer and emergency response professional focused on supporting emergency response and patient care needs in emergency situations. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response.
In loan closing I am experienced in VA, FHA, Texas 50A6.
Overview
8
8
years of professional experience
Work History
Emergency Manager
Department Of Homeland Security, FEMA
08.2020 - Current
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Inspected facilities and equipment such as emergency management centers and communications equipment to determine operational and functional capabilities in emergency situations.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Reviewed operational plans from other locations to identify options for local systems.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Mortgage Loan Closer
JPMorgan Chase
03.2016 - 12.2019
- Provided highest level of service and support to customers, closing agents and realtors.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Loan Processor
Priority Mortgage
05.2014 - 03.2016
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Checked packages for appropriate documentation.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Coordinated closing process with attorneys, title companies and government clerks.
- Collaborated with stakeholders about extension, guarantees and charges.
Education
Disaster Psychology - Emergency Management
University of Utah
Salt Lake City, UT02.2022
Disaster Medical Operations - Emergency Management
University of Utah
Salt Lake City, UT02.2022
GED -
Hamilton Township High School
Columbus, OH1996
Law Enforcement - Law Enforcement
Eastland Fairfield Career And Technical Schools
Groveport, OH1996
Skills
- Document Organization
- Loss Mitigation
- Interdepartmental Coordination
- Occupational Health and Safety
- Regional Planning
- Survivability Operations
- Employee Relationships
- Business Oversight
- Procedure Planning
- Employee Evaluation
- Emergency Preparedness
- Financial Records
- Local and State Regulations
- Compliance Evaluations
- Operational Planning
- Program Operations
- Activities Management
- Disaster Response
- Disaster Recovery Planning
- Emergency Response Procedures
- Operation Center Management
- Incident Command Systems
- Federal Guidelines
- Situational Awareness
- Military Operations
- Mission Support
- Providing Briefings
- Industry Trends
- Hazard Mitigation
- National Security
- Customer Communication
- Special Needs Support
- Restoration Strategy
- Excellent Communication Skills
- Administrative Support
- Fair Market Value Determination
- Medical Emergency Response
- Clerical Support
- Conflict Resolution Tactics
- Personal Protective Equipment
- Public Safety Management
- Telephone Interviews
- Customer Service
- Training Junior Team Members
- Field Operations
- Risk Management
- First Responder Training
- Emergency Response Coordination
- Organizational Systems
- Performance Review
- Evacuation Management
- Special Events Management
- Financial Management
- Logistics Functions
- Training Employees
- HAZMAT Knowledge
Timeline
Emergency Manager
Department Of Homeland Security, FEMA
08.2020 - Current
Mortgage Loan Closer
JPMorgan Chase
03.2016 - 12.2019
Loan Processor
Priority Mortgage
05.2014 - 03.2016
Disaster Psychology - Emergency Management
University of Utah
Disaster Medical Operations - Emergency Management
University of Utah
GED -
Hamilton Township High School
Law Enforcement - Law Enforcement
Eastland Fairfield Career And Technical Schools
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