Rebecca Brahier

Improved operational efficiency cross-functionally by streamlining processes and implementing new systems to support billing processes at the company. Reduced costs for Dandy by continually identifying areas of improvement and proposing cost-effective solutions. Worked directly with customers to assist them in managing their accounts in the aspects of billing, digital integration, order issues, and contract clarification. Boosted customer satisfaction by addressing client concerns in a timely and professional manner.

Efficiently communicated with clients to troubleshoot various issues with software or product workflows. Managed and prioritized multiple projects simultaneously, and worked independently and collaboratively to drive results for current OKRs. Followed up on client feedback and advocated for product/software enhancements based on personal expertise and evaluation of customer needs. Identified, triaged, and escalated issues to internal personnel with a clear outline of problems and technical details. Worked closely with management to ensure a smooth transition of the recent internal software update to Zendesk and continually strives to improve the day-to-day work environment.

Oral surgery assistant to Dr. Christopher Meyers, DDS. Facilitated and provided excellent care for multiple daily surgical patients as well as quick follow up patients. Daily duties included assisting in various oral surgeries, phoning in prescriptions, recording medical history information, using x-rays to create estimated treatment plans, going over post operative instructions with patients and loved ones, transcribing notes for Dr. Meyers into patient electronic charts, and sterilization of instruments used during surgery.

Managed front desk staff, trained all new front desk employees, assisted in training of new chiropractors, specialized in membership and package sales, worked closely with owner on marketing and growth strategies, organized monthly competitions to boost sales, and provided excellent customer service for new and existing patients.