Rebecca Branham
Lexington,KY
Summary
Accomplished Bar Manager with a proven track record at The Brickhouse and Drake's, enhancing customer satisfaction and increasing revenue through expert mixology and exceptional team leadership. Skilled in staff management and marketing, demonstrating strong multitasking abilities and a commitment to excellence in hospitality service! Known for high productivity and efficient task completion. Skilled in inventory management, customer service, and staff training. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender
Cocktails TOO
Lexington, KY
11.2023 - Current
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Assisted in setting up the bar for service shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
- Completed regular bar inventories and daily requisition sheets.
- Provided drink suggestions to customers based on their preferences.
Training Manager
Drakes
Lexington, KY
12.2020 - 11.2023
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Provided coaching and mentorship programs for staff members.
- Designed training schedules for new and existing employees.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Evaluated instructor performance during classes and provided feedback as needed.
Bartender/Server
Olive Garden
Lexington, KY
12.2018 - 11.2020
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
Bar Manager
The Brickhouse
Prestonsburg, KY
12.2017 - 12.2018
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored patron alcohol consumption to encourage safety.
Banquet Server
Jenny Wiley State Resort
Prestonsburg, KY
06.2015 - 12.2017
- Adhered to sanitation and safety policies, protecting establishment, and patrons.
- Greeted guests upon arrival and provided assistance throughout the event.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Carried trays of food items from kitchen to dining areas.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
Education
Bachelor of Business Administration and Management -
Big Sandy Community And Technical College
Prestonsburg, KY05-2019
Skills
- Mixology
- Safe service compliance
- Health codes compliance
- Bar restocking
- Basic accounting
- Excellent judgment
- Cocktail list development
- Marketing and sales experience
- Order management
- Memory retention
- Wine and liquor expertise
- Clear and effective communication
- Hospitality service expertise
- Team player attitude
- Safe food handling procedures
- Strong multitasking
- Staff management
- ABC regulations
- Customer service
- Highly reliable
- Anticipating guest needs
- Suggestive selling
- Cash register operation
- FOH operations oversight
- ServSafe compliance
- Foodservice management
- Labor cost control
Timeline
Bartender
Cocktails TOO
11.2023 - Current
Training Manager
Drakes
12.2020 - 11.2023
Bartender/Server
Olive Garden
12.2018 - 11.2020
Bar Manager
The Brickhouse
12.2017 - 12.2018
Banquet Server
Jenny Wiley State Resort
06.2015 - 12.2017
Bachelor of Business Administration and Management -
Big Sandy Community And Technical College
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