Rebecca Bratcher

• Contributed to root cause analysis to determine core reason for failures and errors.
• Coordinated with quality control staff to complete inspections.
• Performed quality inspections and drafted reports to detail non-conforming material issues.

Utilized problem solving skills to help improve FTT (first time through)% at EOL. Submitted daily reports using a 1 page DMAIC format.

• Direct reports range from 2 - 10 depending on the job assignment
• Fast paced production environment
• Detailed shift reports
• Maintain ISO standards and requirements
• Build and maintain good working relationship with customers
• Job set up and writing work instructions
• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
• Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.

1/2018-2/2021 Quality Manager

2/2017-1/2018 Quality Technician

7/2016-2/2017 Quality Liaison

• Obtained ISO certification for 2 separate programs
• successfully built and maintained QMS for 2 separate production programs
• Maintain KPI tracking
• Improved quality processes for increased efficiency and effectiveness.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Sorted product and provided expertise on non-conforming product requirements.
• 10-20 direct reports
• Developed and implemented training program for all incoming production associates

• Conduct quality audits, handles any and all issues with our product on the customer floor
• Very fast paced, great problem solving skills, and excellent with the customer
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Communicated with production team members about quality issues.
• Investigated and resolved customer inquiries and complaints quickly.