Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Bridgewater

Tallahassee,FL

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • Knowledgeable and dedicated customer service professional with extensive experience with end of life care.. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Problem Resolution Specialist

Alight Solutions
03.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Home Health Scheduler

Right At Home Healthcare Agency
08.2021 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Home Heath Scheduler and Receptionist

Right At Home, Home Health Care
07.2018 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Tracked important information in ClearCare generated graphs using data.

Home Health Aide Scheduler

Comfort Keepers Home Care
08.2012 - 04.2018
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Trained new staff members on best practices for home health care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Researched and recommended community resources to meet clients' needs.

Office Manager

Carolian's Cleaning Clearwater
01.2001 - 05.2012
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for .cleaning staff..
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Jeffersonville High School
Jeffersonville, IN
1974

Skills

  • Problem Resolution
  • Active Listening
  • Customer Relations
  • Critical Thinking
  • Schedule Mastery

Certification

  • Current CPR
  • Active AHCA

Timeline

Problem Resolution Specialist

Alight Solutions
03.2023 - Current

Home Health Scheduler

Right At Home Healthcare Agency
08.2021 - 01.2023

Home Heath Scheduler and Receptionist

Right At Home, Home Health Care
07.2018 - 06.2021

Home Health Aide Scheduler

Comfort Keepers Home Care
08.2012 - 04.2018

Office Manager

Carolian's Cleaning Clearwater
01.2001 - 05.2012

High School Diploma -

Jeffersonville High School

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Rebecca Bridgewater