REBECCA Brown
Ramona,California
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Harrahs Casino And Resort
, CA
2021.09 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Concession Stand Lead
San Diego Safari Park
Escondido , CA
2018.05 - 2021.07
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Monitored inventory and notified management of deficiencies or shortages.
- Supported team members with various needs depending on customer influx and demand.
Customer Service Supervisor
Alaska Airlines
San Diego , CA
2007.05 - 2018.01
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved account issues to build rapport and relationships with clients.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
Education
No Degree - Business Management
University of Phoenix
Tempe, AZSkills
- Recruiting and Interviewing
- Cost Management
- Employee Coaching and Motivation
- Customer Service
- Shift Coverage
- Quality Standards
- Directing Team Members
- Greet Guests
- Overseeing Employees
- Retail Knowledge
- High-Volume Dining
- Payroll Preparation
Timeline
Assistant Manager
Harrahs Casino And Resort
2021.09 - Current
Concession Stand Lead
San Diego Safari Park
2018.05 - 2021.07
Customer Service Supervisor
Alaska Airlines
2007.05 - 2018.01
No Degree - Business Management
University of Phoenix
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