Rebecca Brown
Garner,NC
Summary
Animal-loving Pet Stylist with three years of experience caring for dogs of every variety and breed. Passionate and detailed practitioner with proven success at building loyal clientele for full-service pet salon. Dedicated to cultivating strong and lasting relationships with customers and with beloved four-legged clients while meeting employer's business goals. Passionate Pet Stylist with 6 years of experience grooming and styling household pets. Kind, gentle professional with in-depth knowledge of handling animals of various breeds, sizes and temperaments. Enthusiastic individual dedicated to health and well-being of pets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Pet Stylist
Petco Animal Supplies Stores Inc.
01.2022 - 09.2023
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Groomed 25-30 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Assisted with development of animal behavior modification plans.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Pet Stylist
Waggerz Groom Room
10.2021 - 01.2022
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Groomed 25-30 dogs per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Title Clerk
The Auto Depot
04.2021 - 06.2021
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Contacted North Carolina Motor Vehicle Department to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Pet Sylist
Petco Animal Supplies Stores Inc.
10.2019 - 03.2021
- Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
- Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
- Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Identified and addressed difficult pet or owner challenges with professional demeanor.
- Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
- Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Cared for pets during owners' absences.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Recorded and tracked treatments electronically, promoted styling and grooming services to current and potential clients and maintained clean and healthy environment.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Unloaded and organized supplies and product inventory.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Onboarded new team members and led completion of training requirements and annual safety certifications.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Delivered excellent service to pet owners to drive repeat business.
- Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
Pet Sylist
Petco Animal Supplies Stores Inc.
08.2018 - 05.2019
- Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
- Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
- Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Identified and addressed difficult pet or owner challenges with professional demeanor.
- Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
- Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Cared for pets during owners' absences.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Unloaded and organized supplies and product inventory.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Delivered excellent service to pet owners to drive repeat business.
- Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
11.2017 - 08.2018
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Excited guests by presenting high-energy and enthusiastic product and service promotions, by quickly meeting customer needs and by following up to confirm outstanding experiences.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier/Pet Care Associate
PetSmart
11.2016 - 04.2017
- Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Education
Garner High School
Garner, NCSkills
- Knowledge of cutting methods
- Safety precautions and measures
- Animal health understanding
- Animal interaction
- Dog behavior expertise
- Maintenance & Repair
- Relationship building
- Decision-making
- Basic math
- PPE use
- Time management
- People skills
- Laundry Duties
- Client Relationships
- Customer Satisfaction
- Critical Thinking
- Reading Comprehension
- Product Inventories
- Microsoft Office
- Employee Performance Evaluations
- Persuasive Negotiations
- Complex Problem-Solving
- Towel Folding
- Daily Logs
- Hand Tools
- Problem Identification
- Animal Observations
- Facility Laundry and Cleaning
- Human and Animal Safety
- Maintain Equipment
- Feeding and Watering
- Pet Food and Supply Sales
- Supply Unloading and Storage
- Manage Schedules
- Supply Maintenance
- Animal Grooming
- Policy and Procedure Explanations
- First Aid and Immunizations
- Physical Condition Monitoring
- Set Appointments
- Habitat Education
- Information Collection and Recording
Timeline
Pet Stylist
Petco Animal Supplies Stores Inc.
01.2022 - 09.2023
Pet Stylist
Waggerz Groom Room
10.2021 - 01.2022
Title Clerk
The Auto Depot
04.2021 - 06.2021
Pet Sylist
Petco Animal Supplies Stores Inc.
10.2019 - 03.2021
Pet Sylist
Petco Animal Supplies Stores Inc.
08.2018 - 05.2019
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
11.2017 - 08.2018
Cashier/Pet Care Associate
PetSmart
11.2016 - 04.2017
Garner High School
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