Reliable Health Advocate, 5 years of experience in Natural Health Center environment. Expertly assist with office operations and physician support by gathering patient information, insurance and collections. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
13
13
years of professional experience
Work History
Chiropractor Assistant/Office Manager
Alignlife Chiropractic
08.2021 - Current
Collected pertinent data and calculations to aid physician in interpreting results.
Implemented care and efficiency improvements to support and enhance office operations.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Aided in developing comprehensive rehabilitation programs for patients recovering from injuries, resulting in quicker healing and return to daily activities.
Ensured timely insurance claim processing by accurately coding diagnoses and submitting necessary documentation.
Collaborated with chiropractors to develop individualized treatment plans, leading to better patient outcomes.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Monitored patient progress throughout treatments, reporting any concerns or improvements to the supervising chiropractor promptly.
Streamlined office operations for improved efficiency by maintaining accurate patient records and scheduling appointments.
Educated patients on at-home exercises and stretching techniques, promoting long-term health benefits.
Supported patients during treatments by properly positioning them for optimal results.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Ensured a clean and sanitary environment by implementing strict hygiene protocols and maintaining equipment cleanliness.
Kept current on industry advancements through ongoing professional development opportunities such as seminars and workshops.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Taught patients about medications, procedures, and care plan instructions.
Managed inventory control, ordering supplies as needed to maintain adequate stock levels for clinic operations.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Contributed to marketing efforts by engaging with potential clients at community events and providing informative presentations on the benefits of chiropractic care.
Provided exceptional customer service, resulting in increased patient satisfaction and retention rates.
Demonstrated a strong commitment to patient care by consistently providing high-quality chiropractic assistance and going above and beyond job duties.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Developed strong rapport with patients through empathetic communication, fostering a supportive atmosphere within the clinic.
Established efficient billing practices that minimized errors and expedited payment collection from insurance providers or patients directly.
Enhanced patient comfort by attentively addressing concerns and providing clear explanations of treatment plans.
Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations and clinic policies.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted initial patient intake interviews, gathering essential medical history information for chiropractor review.
Developed strong communication and organizational skills through working on group projects.
Demonstrated strong organizational and time management skills while managing multiple projects.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.
Delivered services to customer locations within specific timeframes.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Provided professional services and support in a dynamic work environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Managed time efficiently in order to complete all tasks within deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Self-motivated, with a strong sense of personal responsibility.
Identified issues, analyzed information and provided solutions to problems.
Exercised leadership capabilities by successfully motivating and inspiring others.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Created, maintained and updated filing systems for paper and electronic documents.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Reported to senior management on organizational performance and progress toward goals.
Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Defined clear targets and objectives and communicated to other team members.
Coordinated special projects and managed schedules.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Set aggressive targets for employees to drive company success and strengthen motivation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Controlled finances to lower costs and keep business operating within budget.
Evaluated employee records and productivity and submitted evaluation reports.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Delivered performance reviews, recommending additional training or advancements.
Maintained computer and physical filing systems.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Demonstrated leadership skills in managing projects from concept to completion.
Adaptable and proficient in learning new concepts quickly and efficiently.
Organized and detail-oriented with a strong work ethic.
Chiropractic Assistant
Upstate Spine & Wellness
11.2019 - 07.2021
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Supported chiropractors in diagnostic procedures, facilitating timely identification of musculoskeletal issues for appropriate treatment interventions.
Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Scheduled patient appointments for busy chiropractic practice.
Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Improved office efficiency by organizing and maintaining accurate patient files and records.
Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Contributed to a positive work environment through effective communication with colleagues and supervisors.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Organized paperwork such as charts and reports for office and patient needs.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Completed clerical duties and tasks for clinic administration.
Transcribed phone messages and relayed to appropriate personnel.
Maintained current and accurate medical records for patients.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed patient referrals to other medical specialists.
Supported office staff and operational requirements with administrative tasks.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Invoiced patients accurately in line with charging guidelines.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Assisted with medical coding and billing tasks.
Prepared and processed patient referrals and transfer requests.
Preschool Teacher
Sunshine House Early Learning Academy
03.2018 - 10.2019
Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
Strengthened communication skills among students through structured group activities and peer review sessions.
Achieved higher levels of student participation with interactive teaching methods and engaging materials.
Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
Assisted in the development of school-wide curriculum standards, contributing expertise in early childhood education principles.
Served as a mentor for new teachers, offering guidance on lesson planning, classroom management techniques, and parent communication strategies.
Managed diverse classrooms by adapting teaching methods to accommodate various learning abilities and styles.
Implemented behavior management strategies effectively reducing disruptions during instructional time while promoting a positive learning atmosphere.
Maintained accurate records of student performance data, using assessment results to inform future instruction and guide goal-setting conversations with parents.
Developed strong rapport with each child individually, ensuring their emotional well-being within the preschool setting while fostering an inclusive community.
Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Provided open and loving environment where children direct learning process.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Educated students in foundational concepts such as shapes, numbers, and letters.
Applied play-based strategies to provide diverse approaches to learning.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Planned and prepared activities for ages two through fourteen students.
Addressed behavioral and learning issues with parents and daycare management.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Completed documentation on individual children and teachers for recordkeeping.
Promoted sensory development by providing access to different textures.
Established guidelines for teacher performance, lesson planning and compliance with established procedures.
Identified signs of emotional and developmental problems in children and reported to parents.
Adopted technological advancements that engaged and empowered children.
Reviewed facility environment, removed concerns and optimized for children's safety.
Developed weekly lesson plans and activities to engage children and promote learning.
Established positive communication with parents in daily conversation and formal conferences.
Maintained organized, fun and interactive classroom to help children feel safe.
Assisted and supervised twelve to fifteen children through entire school day.
Allowed for ample outdoor discovery time in schedule each day.
Established positive relationships with students and families.
Created safe and nurturing learning environment for preschoolers.
Guided students to develop social, emotional and physical skills.
Modeled positive behavior and communication skills for students.
Planned and executed activities to stimulate physical, social and intellectual growth.
Monitored classroom to verify safe and secure environment.
Organized and supervised large and small group activities.
Supported students in developing self-esteem and self-confidence.
Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Incorporated music, art and literature into curriculum.
Utilized creative teaching strategies to engage students in classroom.
Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Assessed student progress and provided feedback on educational development.
Helped new preschool children get used to classes by giving one-on-one support.
Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Encouraged use of technology to support student learning.
Preschool Teacher
Solverus Christian Academy
06.2017 - 04.2018
Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
Strengthened communication skills among students through structured group activities and peer review sessions.
Achieved higher levels of student participation with interactive teaching methods and engaging materials.
Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
Collaborated effectively with colleagues to develop interdisciplinary units and share best practices for classroom management.
Increased overall student comprehension by differentiating instruction based on individual needs and learning styles.
Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
Assisted in the development of school-wide curriculum standards, contributing expertise in early childhood education principles.
Managed diverse classrooms by adapting teaching methods to accommodate various learning abilities and styles.
Organized class field trips to relevant educational destinations, enhancing students'' understanding of course material in real-world contexts.
Implemented behavior management strategies effectively reducing disruptions during instructional time while promoting a positive learning atmosphere.
Maintained accurate records of student performance data, using assessment results to inform future instruction and guide goal-setting conversations with parents.
Developed strong rapport with each child individually, ensuring their emotional well-being within the preschool setting while fostering an inclusive community.
Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Provided open and loving environment where children direct learning process.
Educated students in foundational concepts such as shapes, numbers, and letters.
Applied play-based strategies to provide diverse approaches to learning.
Monitored students' academic, social, and emotional progress and recorded in individual files.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Planned and prepared activities for ages two through fourteen students.
Addressed behavioral and learning issues with parents and daycare management.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Administered assessments for each child and tracked results.
Completed documentation on individual children and teachers for recordkeeping.
Established guidelines for teacher performance, lesson planning and compliance with established procedures.
Promoted sensory development by providing access to different textures.
Improved academic performance by diversifying teaching techniques.
Identified signs of emotional and developmental problems in children and reported to parents.
Adopted technological advancements that engaged and empowered children.
Reviewed facility environment, removed concerns and optimized for children's safety.
Motivated teaching staff to continually improve strategies and maximize student learning.
Follow specific learning strategies.
Developed weekly lesson plans and activities to engage children and promote learning.
Established positive communication with parents in daily conversation and formal conferences.
Maintained organized, fun and interactive classroom to help children feel safe.
Assisted and supervised twelve to fifteen children through entire school day.
Allowed for ample outdoor discovery time in schedule each day.
Established positive relationships with students and families. I
Established positive relationships with students and families.
Created safe and nurturing learning environment for preschoolers.
Guided students to develop social, emotional and physical skills.
Modeled positive behavior and communication skills for students.
Planned and executed activities to stimulate physical, social and intellectual growth.
Monitored classroom to verify safe and secure environment.
Organized and supervised large and small group activities.
Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Implemented age-appropriate curricula to meet needs of young learners.
Developed innovative activities to engage young children in learning process.
Supported students in developing self-esteem and self-confidence.
Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Incorporated music, art and literature into curriculum.
Utilized creative teaching strategies to engage students in classroom.
Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Assessed student progress and provided feedback on educational development.
Helped new preschool children get used to classes by giving one-on-one support.
Developed and implemented behavior management plans.
Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Encouraged use of technology to support student learning.
Hairstylist
Body Bliss Salon & Spa
06.2011 - 09.2016
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Developed loyal following of clients by providing high-quality services.
Suggested treatments and styles to suit customer appearance and fashion choices.
Revitalized the salon''s social media presence by curating engaging content showcasing the team''s work, resulting in increased online bookings and brand visibility.
Styled hair, makeup and nails for customers for special events and occasions.
Increased revenue through effective customer service and inventory management.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Counted and documented opening and closing cash amounts daily.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
Offered professional cuts, color services and extensions to salon customers.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Determined appropriate hair treatments based on conditions and textures.
Used social media platforms to promote salon and services.
Educated customers on products to maximize benefits.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
Maintained regular client list and successfully handled walk-in customers.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Developed creative techniques to provide clients with latest hairstyles.
Distributed business cards outside of salon to generate new business.
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Organized sales area and work station to showcase products and boost sales.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Trained new cosmetologists on makeup and skincare products and techniques.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Mixed pigments and used proper techniques to achieve desired color.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Demonstrated thorough knowledge of all salon products and services.
Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Provided pre- and post-service consultations to accurately assess clients' needs.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
Answered phone calls and emails to schedule client appointments.
Utilized latest techniques in balayage, ombre, highlights and color correction.
Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
Recorded notes for future reference about customer preferences and services delivered.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Increased salon revenue by upselling products and additional treatments during appointments.
Processed payments, entering sales in register for prompt customer service.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Resolved guest complaints about service or style.
Demonstrated leadership skills in managing projects from concept to completion.
Worked effectively in fast-paced environments.
Passionate about learning and committed to continual improvement.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proved successful working within tight deadlines and a fast-paced environment.
Identified issues, analyzed information and provided solutions to problems.
Proven ability to learn quickly and adapt to new situations.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Provided professional services and support in a dynamic work environment.
Skilled at working independently and collaboratively in a team environment.
Developed and maintained courteous and effective working relationships.
Worked well in a team setting, providing support and guidance.
Developed strong communication and organizational skills through working on group projects.
Strengthened communication skills through regular interactions with others.
Developed strong organizational and communication skills through coursework and volunteer activities.
Education
No Degree - Early Childhood Education
North Greenville University
Tigerville, SC
Cosmetology
Kenneth Shuler School of Cosmetology
Spartanburg, SC
04.2011
High School Diploma -
Blue Ridge High School
Greer, SC
06.2008
Skills
Office Support
Relationship Building
Critical Thinking
Payment Collection
Therapeutic Exercise Instruction
Examination Preparation
Procedure Assistance
Bookkeeping Support
Professionalism and Ethics
Tray Organization
Insurance Claims
Quality Control
Medical Terminology
EMR / EHR
Monitoring patient progress
Patient support
Routine Laboratory Testing
Patient Scheduling
Patient Registration
Medical Records Management
Advising Patents
Inventory Management
Chiropractic Techniques Knowledge
Updating Medical Records
Medical billing knowledge
Mobile Device Operation
Patient Care
Patient Assessments
Data Entry
Patient Relations
Patient Chart Tracking
Standards Compliance
Appointment Scheduling
Hobbies
I enjoy going to the lake (My Happy Place), relaxing, spending quality time with my family and loved ones, traveling, shopping & interior decorating.
Chiropractor Assistant/Front Desk Receptionist at Absolute Integrated HealthChiropractor Assistant/Front Desk Receptionist at Absolute Integrated Health