Rebecca Brown
Murfreesboro,TN
Summary
Detail-oriented Accounts Receivable/Administrative professional with strong organizational skills, accuracy, and customer service abilities. Experienced in AR, dispatching, scheduling, and office coordination across fast-paced service and corporate environments. Adaptable, reliable, and skilled at quickly learning new systems while maintaining high-quality work. Seeking a stable role where I can support operational efficiency and contribute to team success.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Commercial Services, INC
Smyrna, TN
01.2025 - 12.2025
- Managed scheduling for service technicians and maintenance teams.
- Monitored inventory levels for necessary supplies and equipment readiness.
- Coordinated service schedules and appointments with clients.
- Monitored email and phone communication to provide prompt responses and solutions.
- Maintain accurate employee records for timely and precise payroll processing.
Accounts Receivable Specialist
Eco- Energy LLC
Franklin , Tennessee
05.2024 - 10.2024
- Reviewed and verified accuracy of invoices and account balances.
- Processed payments, refunds and adjustments to customer accounts.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Reconciled discrepancies between customer payments and invoices due.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
Accounts AR/ AP Analyst (Temp)
Superior Industrial Products
Nashville , TN
03.2024 - 04.2024
- Reviewed vendor invoices for accuracy, completeness and compliance with company procedures.
- Reconciled vendor statements to ensure payments were applied correctly.
- Communicated regularly with vendors regarding payment status updates.
- Created monthly financial reports for accounts receivable and payable activities.
- Provided assistance in resolving billing disputes between customers and vendors.
- Tracked open invoices and pursued overdue payments from customers.
Accounting Receivable Analyst
Carpet Den, INC
Franklin, TN
06.2021 - 11.2023
- Processed payments, refunds and adjustments to customer accounts.
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Performed daily cash application functions accurately and efficiently.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Processed batches of invoices for payment in a timely manner.
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
Customer Service Representative
ATECH, INC
Nashville , TN
07.2019 - 05.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered 150+ inbound calls per day and directed to designated individuals or departments.
- De-escalated customer concerns by maintaining a calm and friendly demeanor.
- Processed invoice payments and recorded information in account database.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
- Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
- Managed driver dispatching, route planning, and vehicle tracking for over 9 service technicians.
- Monitored dispatch board and made regular adjustments to call priorities based on caller needs.
Education
Associate of Applied Science - Massage Therapy
Heritage College
Oklahoma City, OK09.2007
High School Diploma -
Perkins-Tryon High School
Perkins, OK05.2003
Skills
- Invoice processing and collections
- Scheduling and dispatching
- Customer service and communication
- Payroll support
- Data entry and documentation
- Microsoft Office (Excel, Outlook, Word)
- Problem-solving and multitasking
- Detail-oriented and self-directed
Timeline
Service Coordinator
Commercial Services, INC
01.2025 - 12.2025
Accounts Receivable Specialist
Eco- Energy LLC
05.2024 - 10.2024
Accounts AR/ AP Analyst (Temp)
Superior Industrial Products
03.2024 - 04.2024
Accounting Receivable Analyst
Carpet Den, INC
06.2021 - 11.2023
Customer Service Representative
ATECH, INC
07.2019 - 05.2021
Associate of Applied Science - Massage Therapy
Heritage College
High School Diploma -
Perkins-Tryon High School