Rebecca Brown
La Jolla
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Demonstrated exceptional attention to detail and telephone etiquette, ensuring seamless operations and positive patient experiences in a fast-paced environment. Motivated individual with exceptional customer service and communication skills. Adept at developing relationships with customers, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests in a cheerful manner.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Scripps
05.2025 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Collaborated with medical staff to streamline communication and improve patient care processes.
- Resolved patient inquiries and concerns, providing exceptional customer service and support.
- Maintained accurate electronic health records, enhancing data integrity and retrieval speed.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
Front Desk Receptionist
SK Clinic
03.2022 - 04.2025
- Checking in and checking out patients, making follow up appointments if necessary
- Taking current insurance information and collecting any monies owed
- Ensuring that the patients feel comfortable and at ease when in our office
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Following up on test results on a daily basis with Scripps Microbiology and Compass Dermatology
- Preparing charts for the following day and confirming the appointment with a patient the day before
- Taking insurance information and inputting into our system Nextech
- Downloading photographs and placing on the chart accordingly for the doctor to review
- Answer calls and directing them or assisting the person on the phone with questions they may have
- Opening and shutting down the office
- Developed strong relationships with patients, fostering a welcoming environment at the clinic.
- Scheduled, coordinated and confirmed appointments and meetings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Receptionist
Harman Realtors, Inc
04.2016 - 05.2021
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted in resolving customer complaints and disputes. Stayed calm and listened to the clients frustrations allowing them to be heard.
- Developed effective working relationships with clients to ensure satisfaction with services provided.
- Transmitted information and documents to customers via computer and mail.
- Received payments and recorded receipts for services.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
Front Desk Receptionist
Property Management One
02.2013 - 12.2015
- Monitored front desk traffic to support customer satisfaction.
- Being the front face whenever someone came into the office to assist them, whether it be a home owner, renter or vendor
- Dealt with vendors and home owners/renters to schedule an appointment suitable for both. Helped talking to owners/renters should an issue arise.
- Collected rent: Kept a monthly schedule of who paid and who did not. Contacted those whom was late and would report to accounting department and business owner. Would contact those who were past due.
- Provided a high level of customer service to all clients.
- Created Annual Packets for each property once budgets had been approved. Mailed them out should a hard copy be needed.
Education
Bachelor of Science (B.S.) - Business
Colby-Sawyer College
New London, NH, US06.2007
Skills
- Client support
- Problem-solving skills
- Attention to detail
- Professional telephone communication
- Attentive listener
- Appointment coordination
- Professional phone communication
- Payment processing
- Collaborative teamwork
Timeline
Patient Service Representative
Scripps
05.2025 - Current
Front Desk Receptionist
SK Clinic
03.2022 - 04.2025
Receptionist
Harman Realtors, Inc
04.2016 - 05.2021
Front Desk Receptionist
Property Management One
02.2013 - 12.2015
Bachelor of Science (B.S.) - Business
Colby-Sawyer College
ADDITIONAL INFORMATION
I have found working in a doctor's office to being incredibly rewarding. I enjoy being there for the patients. I always have a smile on my face allowing them to be more at comfort, when in a position they may not want to be in.