REBECCA BRUBAKER
LAKEVILLE,MN
Summary
Talented Healthcare Executive and Operations Leader. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
37
37
years of professional experience
Work History
Vice President – Principal
Thrive LLC
Saint Paul, MN
01.2020 - Current
- Supported a variety of medical and mental health organizations including for-profit start-up companies to 50 Million Dollar 100-year-old non-profits.
- Worked with the goal of boosting economical and efficient performance of an organizational team while delivering high-quality client services
- Supported healthcare operations through strategic planning and growth and effective management of finances, workflow, regulatory compliance, and human resources
- Promoting evidence-based practices that demonstrate positive outcomes including clinic operations, revenue cycle management, telehealth, case management and care coordination
- Providing culturally competent resources and consultation for support and patient outreach
- Assisted in building financial health and sustainability for our customer healthcare organizations through sound financial practices, solid revenue cycle management and billing processes, supportive banking relations, bookkeeping and tax planning, succession planning and quality leadership at all levels of the organization
- Provides in-depth practice management and medical practice startup experience to include financial proformas, policy and procedure development, business and marketing plans, medical real estate, EMR/EHR selection, revenue cycle management, and practice improvement strategies.
Consultant
Healthcare Management Resources
Eagan, MN
01.2019 - 01.2020
- Supported a variety of medical clinics operations, human resource and compliance needs
- Interim practice management roles in a variety of medical specialty clinics including family practice, internal medicine, nephrology, rheumatology, and mental health
- Oversaw provider credentialing
- Negotiated 3rd party contracts
- Developed policies, procedures, and workflows
Executive Director
Natalis Outcomes
Saint Paul, MN
01.2017 - 01.2019
- Provided effective leadership and commitment to organizational vision
- Built a collaborative and highly engaged culture within the organization
- Built systems thinking and learning capacity to quickly respond to growing and changing organization
- Established and oversaw processes for the delivery of the organization programs
- Represented Natalis Outcomes in the community, worked collaboratively with other community agencies and organizations to develop programs that supported the Natalis Outcomes mission
- Ensured financial viability and stability
- Oversaw the implementation of the financial policies
- Managed bank accounts, payroll, and tax documentation with accuracy and timeliness
- Worked directly with CPA to complete audits, gather tax information, and resolve discrepancies
Liturgy Assistant
Mary, Mother of the Church
Burnsville, MN
01.2016 - 01.2017
- Created and maintained schedules for all liturgical ministries using software applications
- Built and maintained on-going relationships with volunteer liturgical ministers for formation and recruitment
- Developed programs and strategies to expand prayer focused opportunities at Mary, Mother
- Facilitated meetings of Adoration group and oversaw the development of this new expanding ministry
- Provided initial training for volunteer Liturgical Ministers
- Collaborated with Liturgy Coordinator and Sacrament Preparation staff person to facilitate special Liturgies for the Sacraments of Initiation
- Served as an active member of the Liturgy Commission and Seasonal Preparation group
- Coordinated weekend, holyday and other liturgies in collaboration with Worship Team
- Collaborated on the development new formation training of Altar Servers and Ministers of the Eucharist
- Worked with families to plan and facilitate funeral liturgies
- Supervised duties of volunteer Liturgical Ministers.
Clinic Administrator
Brubaker Vision LLC
Apple Valley, MN
01.2007 - 01.2017
- Responsible for contracting and credentialing provider with both medical and discount vision plan payors
- Processed medical insurance claim billing, ensuring proper coding of claims for submission and reconciliation
- Maintained accounts receivable documentation electronically and on paper
- Handled cash and deposits using proper accounting procedures and documentation
- Managed bank accounts, payroll, and tax documentation with accuracy and timeliness
- Worked directly with accountant to complete audits, gather tax information, and resolve discrepancies
- Researched, acquired and implemented Practice Management/Financial, Claims Submission, and Electronic Medical Records software
- Implemented policies and procedures to increase quality of patient care and efficiency of office procedures
- Assisted patients with queries regarding insurance claims
- Ensured compliance of law and compliance of policies of medical health care and financial records
- Processed physician credentialing requirements to ensure compliance with payer contracts
Quality and Compliance Manager
Dignified Choice Home Care
Burnsville, MN
01.2015 - 01.2016
- Insured compliance with state and federal home health laws by developing policies and procedures for medical health care records and personal records
- Initiated 3rd party billing by contracting with and meeting credentialing requirements for State of Minnesota Medicaid programs
- Designed process to track employee training requirements, personnel records, and new client documentation
- Collaborated with company President and Nursing contractor in the development of employee compliance training program
- Reported, Owner/President
Quality and Risk Management, Specialist
Northwest Eye Clinic PA
Golden Valley, MN
01.2014 - 01.2015
- Responsible for oversight of Quality and Risk Management programs that affected the 18-physician/30 Million Dollar surgical group
- Reported directly to the Executive Director
- Reported on Health Care Quality Measures such as Meaningful Use, PQRS, HEDIS
- Ensured compliance requirements were met for Physician Credentialing to governmental agencies, insurance plans, and area hospitals
- Attention to detail lead to the recognition of a failure to implement a culture of safety within the organization and then moved to develop a process to allow patient safety events to be identified and analyzed root causes to be eliminated
- This lead to the development of new processes to ensure infection control and patient safety within the 6 clinics and the Lasik center
- Through a process of communication and analyzing patient complaints, identified the need for overall process improvement, recommended and lead the development of a Lean/Six Sigma Continuous Quality Improvement project called “The Patient Experience” resulting in the development of 10 process improvement teams
- Teamed with the organization’s Medical Director to author Northwest Eye’s Compliance Training Manual and implemented a companywide compliance program
- Reported on Health Care Quality Measures such as Meaningful Use, PQRS, HEDIS as well as compliance requirements such as Physician Credentialing to governmental agencies, insurance plans, and area hospitals.
Ophthalmic/Optometric Assistant
Health Partners
Bloomington, MN
01.2003 - 01.2006
- Responsible for pre-testing patients prior to an eye exam
- Performed special testing including Lensometry, Keratometry, Applanation Tonometry, Topography, Pachymetry, Orb-scan, OCT, HRT, Humphrey Visual Field, A-scan biometry
- Communicated with patients regarding their diagnosis, conditions and procedures and/or surgical intervention needed
- Prepared for surgical procedures and arranged sterile set-up of instrument table according to established procedures
- Instructed patients who were beginning to wear contact lenses in the insertion, removal and proper care of contact lenses
Patient Care Coordinator
Minnesota Vision Therapy Center
Edina, MN
01.1999 - 01.2001
- Greeted and guided patients through clinic
- Preformed various pre-test procedures on patients prior to an eye exam
- Assisted physician with patient care during and after procedures
- Booked, coordinated, and scheduled patient appointments
- Communicated with patient’s information regarding recommended treatments
Optometric Technician
Los Banos Family Eye Care
01.1988 - 01.1991
Ophthalmic Technician
David Schwartz MD
01.1986 - 01.1988
Education
A.S. - Certified Optometric Technician
Southern California College of Optometry
Environmental Health
California State University
Fullerton, CASkills
- Visionary yet Pragmatic Leadership - leads with strategic thinking then follows through with execution for consistent outcomes
- Highly developed social skills for relationship building; customer and employee rapport
- Strong organizational and analytical skills - Black Belt in Lean Six Sigma for Healthcare
- Technology savvy, hands-on software application knowledge including multiple EMRs as well as a variety of software applications in accounting, human resource, project management, & communication and is proficient Microsoft Office applications and Google G Suite
- Superior knowledge of federal and state medical regulations regulations and ability to develop processes to ensure
Timeline
Vice President – Principal
Thrive LLC
01.2020 - Current
Consultant
Healthcare Management Resources
01.2019 - 01.2020
Executive Director
Natalis Outcomes
01.2017 - 01.2019
Liturgy Assistant
Mary, Mother of the Church
01.2016 - 01.2017
Quality and Compliance Manager
Dignified Choice Home Care
01.2015 - 01.2016
Quality and Risk Management, Specialist
Northwest Eye Clinic PA
01.2014 - 01.2015
Clinic Administrator
Brubaker Vision LLC
01.2007 - 01.2017
Ophthalmic/Optometric Assistant
Health Partners
01.2003 - 01.2006
Patient Care Coordinator
Minnesota Vision Therapy Center
01.1999 - 01.2001
Optometric Technician
Los Banos Family Eye Care
01.1988 - 01.1991
Ophthalmic Technician
David Schwartz MD
01.1986 - 01.1988
A.S. - Certified Optometric Technician
Southern California College of Optometry
Environmental Health
California State University
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