Rebecca Brunetto
Custer,SD
Summary
Results-driven Operations Manager with over 6 years in hospitality and park operations. Expertise in managing daily operations, coordinating staff, and overseeing financial performance in RV resorts and hospitality venues. Committed to maintaining high operational standards and enhancing guest experiences in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Yes Way
Custer, SD
07.2026 - Current
- Coordinated workflow between departments to ensure alignment on objectives and operational goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front desk agent
Custer State Park
04.2025 - 10.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and special requests, enhancing guest satisfaction.
- Utilized reservation systems to manage bookings accurately and efficiently.
- Trained new front desk staff on operational procedures and customer service standards.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated closely with housekeeping team to ensure timely completion of cleaning tasks.
- Coordinated with reservations and maintenance teams to address guest needs and facility issues.
- Executed cash and credit card transactions with accuracy to ensure proper financial handling.
- Efficiently handles telephone system
- Conducted cleaning, stocking, and inventory tasks in designated areas to ensure organization and cleanliness.
- Managed telephone system operations to ensure effective communication with guests and staff.
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
Park Manager
Pine View RV Resort
04.2024 - 11.2024
- Oversaw daily operations to ensure exceptional guest experiences and facility maintenance. Collecting and posting payments, reading meters, scheduling reservations, arranging park events, overseeing maintenance team. Corresponding with owners and other park managers and creating Excel spreadsheets for monthly deposit and petty cash.
- Oversaw daily operations to ensure exceptional guest experiences and facility maintenance.
- Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
- Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Cashier
Thousand Trails | Yosemite National Park
04.2023 - 10.2023
- Operated gas station/mini market at Thousand Trails campground in Yosemite National Park.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized and clean checkout areas, promoting a welcoming environment for guests.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed cash drawer, balancing funds at start and end of shifts for accuracy.
Stable hand
Copper Meadows Event Training
01.2022 - 09.2022
- Mucked 30 stalls daily to maintain cleanliness and hygiene for animals
- Supported various ranch chores to ensure smooth operations
- Managed daily feeding and care routines for horses to ensure optimal health and performance.
- Maintained cleanliness and organization of stables, enhancing overall safety and comfort for animals.
Reservations, deli cook and housekeeping
Loon Lake Lodge
06.2021 - 10.2021
- Scheduling reservations and checking people in to their cabins, yurts and RV spots
- Managed daily deli operations including food prep, breakfast and lunch preparation, ordering, inventory management, and dishwashing
- Operated cash register efficiently during store hours
- Maintained cleanliness of accommodations to enhance guest satisfaction in preparation of our next guests by stripping beds, cleaning bathrooms and kitchens
- Maintained cleanliness and organization of kitchen areas, adhering to health and safety regulations.
- Monitored inventory levels, ensuring stock availability for daily operations without shortages.
- Managed reservations and coordinated room assignments, ensuring optimal occupancy rates.
Estimator / project supervisor
CAFloors
San Diego, California
10.2017 - 06.2021
- Oversaw all of San Diego County, measured client spaces to create accurate bids for flooring installations. Assisted customers in selecting products tailored to their specific needs and preferences. Scheduled installations and managed project details to ensure timely and successful completion.
- Analyzed project specifications to develop accurate cost estimates for flooring installations.
- Reviewed blueprints and architectural drawings to assess material requirements and labor costs.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Increased territory sales by developing and implementing effective sales strategies.
- Managed multiple teams of installers and consistently achieved high sales targets.
Sales Associate
America's finest carpet company
Temecula, California
12.2015 - 08.2017
- Assisted customers in selecting carpets, tiles, LVP and hardwood flooring to ensuring satisfaction and informed decision-making.
- Demonstrated product features and benefits, enhancing customer understanding and engagement.
- Maintained knowledge of industry trends to provide tailored recommendations to clients.
- Processed sales transactions accurately, contributing to overall operational efficiency.
- Collaborated with team members to ensure timely completion of projects.
- Developed accurate cost estimates for project proposals using advanced estimating software.
- Utilized project management software to track milestones and deliverables effectively.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Assistant Manager/Leasing
Caribbean Isle Apartment
02.2012 - 08.2015
- Supervised daily operations, ensuring adherence to property management standards and procedures.
- Coordinated maintenance requests, improving response times and tenant satisfaction.
- Implemented resident engagement programs, fostering community relations and increasing tenant retention rates.
- Coordinated property tours, showcasing amenities and highlighting community features.
- Implemented marketing strategies to attract potential renters through online listings and community events.
- Facilitated lease agreements and guided prospective tenants through application processes.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Education
High School Diploma -
Poway High School
Poway, CA06-1994
Skills
- Project management
- Team leadership
- Staff management
- Workload management
- Decision-making
- Time management
- Excellent customer service skills
- Client engagement
- Cash management
Timeline
Assistant Manager
Yes Way
07.2026 - Current
Front desk agent
Custer State Park
04.2025 - 10.2025
Park Manager
Pine View RV Resort
04.2024 - 11.2024
Cashier
Thousand Trails | Yosemite National Park
04.2023 - 10.2023
Stable hand
Copper Meadows Event Training
01.2022 - 09.2022
Reservations, deli cook and housekeeping
Loon Lake Lodge
06.2021 - 10.2021
Estimator / project supervisor
CAFloors
10.2017 - 06.2021
Sales Associate
America's finest carpet company
12.2015 - 08.2017
Assistant Manager/Leasing
Caribbean Isle Apartment
02.2012 - 08.2015
High School Diploma -
Poway High School