Rebecca Brunner
Wylie
Summary
Litigation Claims Supervisor with 19+ years of experience adjusting bodily injury claims and supervising a team of claims associates. Seeking a position at a new organization that will value my expertise and experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claims Supervisor - Litigation Unit
GEICO
09.2016 - Current
- Supervise a team of six Claims Examiners handling litigation files and catastrophic level injury claims
- Make decisions on which cases to try and which to settle
- Provide "authority" dollars to examiners based on review of cases in amounts up to $75,000 per claim
- Work with defense counsel to develop defense strategies
- Discuss and analyze complex coverage issues and application of policy contract and case law
- Audit files for proper handling
- Monitor negotiations and provide guidance
- Train new examiners
- Ensure all reporting to Medicare is within compliance; Medicare champion for regional office
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes
Claims Supervisor - Bodily Injury unit
GEICO
08.2013 - 08.2016
- Supervised a team of six adjusters handling bodily injury claims resulting from auto accidents
- Provided authority of up to $20,000 per case to settle claims
- Audited files for proper handling
- Monitored negotiations and provided guidance
- Supervised the "transition" unit for one year (a team of12-15 adjusters that rotate in from lower levels to learn bodily injury handling); new class every2 months
- Developed a training manual and curriculum for the new hires
Claims Supervisor - Liability/PIP Unit
GEICO
01.2012 - 07.2013
- Supervised a team of six Liability and PIP claims adjusters who were responsible for determining liability on files with first party injuries or no injuries only
- Provided guidance and instruction on files to inexperienced claims adjusters
- Handled customer complaints as needed
- Audited files and calls for proper handling
- Trained new hires that had never held claims positions before
Claims Supervisor - Call Center
GEICO
10.2009 - 12.2011
- Supervised a team of ten call center associates who were responsible for taking loss reports from customers and handling simple claims with no disputes or injuries involved
- Managed team metrics such as average handle time for calls, customer service ratings, and % cars booked into preferred handling program
- Documented performance and attendance issues for HR purposes
Claims Adjuster
GEICO
06.2005 - 09.2009
- Handled liability disputes and PIP claims only for first year
- Handled pre-litigation bodily injury claims for the next two years
- Handled litigation, catastrophic injury, and Underinsured BI claims for one year
Education
Bachelor of Arts - Business Management
Tulane University
New Orleans, LA06.2005
Skills
- Team management
- Policy interpretation
- Claims auditing
- Claims analysis
- Proficient in Microsoft Office
- Excellent writing and communication skills
Certification
- Chartered Property Casualty Underwriter (CPCU)
- Senior Claims Law Associate (SCLA)
Timeline
Claims Supervisor - Litigation Unit
GEICO
09.2016 - Current
Claims Supervisor - Bodily Injury unit
GEICO
08.2013 - 08.2016
Claims Supervisor - Liability/PIP Unit
GEICO
01.2012 - 07.2013
Claims Supervisor - Call Center
GEICO
10.2009 - 12.2011
Claims Adjuster
GEICO
06.2005 - 09.2009
Bachelor of Arts - Business Management
Tulane University
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