Rebecca Bucelewicz
Brighton,MA
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Compassionate, professional and dependable. Trained in Idexx Neo, Idexx Cornerstone and EZ-Vet softwear programs
Overview
17
17
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Sea Legs Integrative Veterinary Health
03.2023 - Current
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Answered owner animal health questions and advised on best care practices.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians
Client Care Coordinator
CHESTNUT STREET ANIMAL HOSPITAL
01.2017 - Current
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered client questions via telephone, email and live chat services.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Client Care Coordinator
BOSTON WEST VETERINARY EMERGENCY AND SPECIALITY SERVICES
09.2015 - 06.2023
- Prepare and review patient documents and records, triage pets accordingly, Process appointments, emergencies and client requests in a timely and professional manner, Process admissions and discharges accurately, Scheduling, Process invoices and payments, keeping lobby area clean
Receptionist/front office
APPLE COUNTRY ANIMAL HOSPITAL
03.2019 - 02.2010
- General office duties: answering multi-line phone, scheduling client appointments, greeting clients to the office and relaying messages from doctors to clients, Client relations, Responsible for nightly deposits
Client Liaison
ANGELL ANIMAL MEDICAL CENTER
04.2007 - 02.2009
- Liaison between clients and veterinarians in regards to scheduling, messages, general inquiries and patient care, Administrative support for the local blood bank program, Administrative support for I-131 program, Educating clients on both blood bank program and I-131 program, Assisting doctors with SOAP notes in appointments with clients
Education
EMT-B Certification of Completion -
STARR EMS
Carver, MA01.2011
Associates of Applied Arts Degree -
JOHNSON AND WHALES UNIVERSITY
Providence, RI01.1998
Skills
- Trained in Idexx Neo, Idexx Cornerstone, EZ-Vet
- Medical Records Management
- Patient Scheduling
- Customer interaction
- Telephone etiquette
Certification
- BLS, American Heart Association, CPR Certification, True
- AHA BLS for the healthcare provider certification, American Heart Association, CPR Certification, True
- AHA Healthcare Provider, American Heart Association, CPR Certification, True
- Massachusetts state EMT-B licensing, EMT-B Certification, False
Personal Information
Title: VETERINARY RECEPTIONIST
Timeline
Client Care Coordinator
Sea Legs Integrative Veterinary Health
03.2023 - Current
Receptionist/front office
APPLE COUNTRY ANIMAL HOSPITAL
03.2019 - 02.2010
Client Care Coordinator
CHESTNUT STREET ANIMAL HOSPITAL
01.2017 - Current
Client Care Coordinator
BOSTON WEST VETERINARY EMERGENCY AND SPECIALITY SERVICES
09.2015 - 06.2023
Client Liaison
ANGELL ANIMAL MEDICAL CENTER
04.2007 - 02.2009
EMT-B Certification of Completion -
STARR EMS
Associates of Applied Arts Degree -
JOHNSON AND WHALES UNIVERSITY
- BLS, American Heart Association, CPR Certification, True
- AHA BLS for the healthcare provider certification, American Heart Association, CPR Certification, True
- AHA Healthcare Provider, American Heart Association, CPR Certification, True
- Massachusetts state EMT-B licensing, EMT-B Certification, False
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