Summary
Overview
Work History
Education
Skills
Accomplishments
Veteran Preference
Military Experience
Timeline
Generic

Rebecca Burgess

Summary

Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.

Overview

14
14
years of professional experience

Work History

Administrative Officer for Supply Chain/Logistics

VA Medical Center Ann Arbor
01.2025 - 03.2025
  • Improved document management by organizing filing systems and maintaining records.
  • Assisted in planning meetings and events, enhancing communication with stakeholders.
  • Improved communication within the team by facilitating regular meetings and updates.
  • Handled correspondence to ensure timely responses to inquiries and requests.
  • Enhanced office productivity with effective time management and scheduling techniques.
  • Prepared reports and presentations for executive review, supporting decision-making processes.
  • Coordinated supply orders to maintain office inventory and support daily operations.
  • Supported leadership team with administrative tasks to facilitate strategic initiatives.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Created, prepared, and delivered reports to various departments include Executive Hospital Leadership.
  • Provided exceptional support to the executive team by managing schedules and organizing meetings.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Proofread and edited documents for accuracy and grammar.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Checked accrued hours against listed hours for leave time.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Veteran Service Officer

Disabled American Veterans
04.2023 - 01.2024
  • Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
  • Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
  • Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
  • Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
  • Contributed to the development of internal policies and processes that improved overall efficiency within the office environment.
  • Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
  • Achieved high level of customer service satisfaction ratings by promptly answering inquiries from veterans regarding their cases via phone calls or email correspondence.
  • Developed personalized action plans for veterans addressing their unique needs, resulting in higher satisfaction rates.
  • Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
  • Maintained up-to-date knowledge of federal regulations, policies, and procedures related to Veteran Benefits Administration.
  • Assisted in training new Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
  • Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
  • Educated community groups about veteran benefits, resources and services available through the VA to increase awareness of program offerings.
  • Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Acted as liaison between clients and other service providers, facilitating clear communication and collaboration among all parties involved in a case.
  • Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
  • Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.

New and Pre-Owned Vehicle Sales Associate

Varsity Ford Lincoln Mercury
08.2020 - 04.2023
  • Exceeded monthly sales targets, diligently following up with potential leads.
  • Enhanced product knowledge to provide informed recommendations, boosting sales.
  • Engaged with customers to determine needs and offer tailored solutions.
  • Handled customer complaints with professionalism to resolve issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
  • Delivered an exceptional buying experience from initial contact through post-purchase support, resulting in high customer satisfaction ratings.
  • Utilized strong listening skills to identify client needs accurately before making tailored recommendations.
  • Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
  • Generated new leads by actively participating in community events and networking opportunities.
  • Negotiated trade-in values fairly while maintaining profitability for the dealership.
  • Exceeded monthly quotas consistently by prioritizing tasks effectively, managing time efficiently, and aligning sales strategies with dealership goals.
  • Collaborated with finance team to secure favorable financing options for clients, resulting in higher closing rates.
  • Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
  • Answered telephone and email inquiries from potential customers.
  • Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Lease Consultant & Sales Administrative Assistant

Varsity Ford Lincoln Mercury
01.2017 - 08.2020
  • Maintained Customer Lease files and kept them actively up to date with Ford Motor Company via phone and email
  • Assisted Salespeople with Lease paperwork, Vehicle Delivery, Technology assistance/Vehicle Options
  • Coordinated with multiple departments at the dealership; Service, Bodyshop, Prep, Billing, Sales, Finance, Management and Administration for assistance to make sure the car buying experience is handled in a smooth and seamless manner
  • Utilized multiple web-based systems and CRM tools for Customer Information to include Prospect Manager, Ford's Private Network, ProVision/VAuto for Pre-Owned/Trade-in's, RouteOne for final sale paperwork, Reynolds and Reynolds, Dealereware, etc.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Restaurant General Manager

Qdoba Eats/Freshii Restaurant Detroit
11.2015 - 11.2017
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained facility and grounds to present positive image.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.

Engraving Specialist & Sales Associate (Seasonal)

Things Remembered
11.2015 - 05.2017
  • Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Implemented rigorous quality control measures, reducing errors and rework costs significantly.
  • Optimized workflow by introducing time-saving software tools for design creation and execution.
  • Expanded product offerings with the introduction of new engraving services based on market demand research.
  • Enhanced engraving quality by implementing advanced techniques and precision tools.
  • Maintained a clean and organized workspace, promoting safety and productivity within the engraving department.
  • Trained new engraving specialists, ensuring consistent quality and adherence to company standards.
  • Provided exceptional customer service by meeting deadlines and handling special requests efficiently.
  • Coordinated with sales team to provide accurate project estimates and ensure client satisfaction.
  • Achieved faster turnaround times by optimizing work processes while maintaining top-notch product quality.
  • Used machines to engrave customer items with desired wording and images.
  • Engraved high-quality designs on Metal, Glass and Wood materials.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Security Officer

Allied Universal Security Services
10.2016 - 03.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Correctional Specialist

United States Marine Corps
06.2011 - 10.2015
  • Enhanced prison security by conducting thorough risk assessments and monitoring inmate behavior.
  • Evaluated inmate educational needs by administering assessments that informed instructional interventions designed specifically for incarcerated populations.
  • Mitigated potential conflicts among inmates by mediating disputes and promoting positive communication skills.
  • Conducted regular inspections of the facility to identify potential safety hazards or violations of policy standards for prompt resolution.
  • Escorted inmates to and from cells, hospitals, and medical appointments.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Participated in community service initiatives organized by the Marine Corps, fostering positive relations between military personnel and local communities.
  • Strengthened problem-solving abilities by participating in various military operations and simulated combat scenarios.
  • Gained proficiency in handling various types of weapons systems during marksmanship training sessions for mission readiness.
  • Contributed to the safety of fellow Marines by vigilantly adhering to established security protocols during patrols and operations.
  • Mentored junior Marines in areas such as physical fitness, teamwork, and professional development contributing to a cohesive unit.
  • Maintained high standards of discipline, punctuality, and personal appearance as part of a professional military organization.
  • Managed stress effectively under high-pressure situations using time management techniques and prioritizing tasks efficiently to accomplish objectives.

Education

Masters in Health Informatics - Healthcare Innovation, MHI.

Arizona State University
06-2028

Bachelor of Science - Integrative Health, BS.

Arizona State University
05-2027

Hands On Training -

United States Marine Corps
San Diego, CA
10.2015

General Education -

National University
San Diego, CA
06.2013

General Education - Criminal Justice

Schoolcraft College
Livonia, MI
06.2011

Diploma -

Lee M. Thurston High School
Redford, MI
06.2009

Skills

  • Office management
  • Administrative support
  • Data entry
  • Document management
  • Time management
  • Complex Problem-solving
  • Record and Time-keeping
  • Microsoft Office 365
  • Payroll and budgeting
  • Scheduling and calendar management
  • Organizational skills
  • Professional communication

Accomplishments

  • Completed payroll for staff of 63 direct reports.
  • Scheduling - Communicated with Veterans and their families through phone, email and in person to schedule appointments and answer inquiries.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Earned Female Veteran of the Year in 2024
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Veteran Preference

10-Point

Military Experience

United States Marine Corps

20 June 2011 - 1 October 2015

  • Corporal E-4
  • Non-Commissioned Officer
  • Secret Security Clearance
  • Command Emergency Response Team (CERT) Leader

Timeline

Administrative Officer for Supply Chain/Logistics

VA Medical Center Ann Arbor
01.2025 - 03.2025

Veteran Service Officer

Disabled American Veterans
04.2023 - 01.2024

New and Pre-Owned Vehicle Sales Associate

Varsity Ford Lincoln Mercury
08.2020 - 04.2023

Lease Consultant & Sales Administrative Assistant

Varsity Ford Lincoln Mercury
01.2017 - 08.2020

Security Officer

Allied Universal Security Services
10.2016 - 03.2017

Restaurant General Manager

Qdoba Eats/Freshii Restaurant Detroit
11.2015 - 11.2017

Engraving Specialist & Sales Associate (Seasonal)

Things Remembered
11.2015 - 05.2017

Correctional Specialist

United States Marine Corps
06.2011 - 10.2015

Diploma -

Lee M. Thurston High School

Masters in Health Informatics - Healthcare Innovation, MHI.

Arizona State University

Bachelor of Science - Integrative Health, BS.

Arizona State University

Hands On Training -

United States Marine Corps

General Education -

National University

General Education - Criminal Justice

Schoolcraft College

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Rebecca Burgess