Rebecca Burks
Office Worker
Vinita,OK
Summary
Customer Support Specialist with proven expertise in CRM software and exceptional communication skills. Excelled in resolving customer complaints, boosting client retention, and fostering teamwork. Demonstrated strong problem-solving abilities and a results-driven approach, significantly enhancing customer satisfaction and operational efficiency. I excel in teamwork and I can easily adapt and very teachable.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Tammy Roach Allstate Agency
07.2023 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Manager's Assistant
Legacy Cleaners
10.2017 - 05.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Skills
Customer service excellence
Live chat support
Complaint Handling
CRM Software
Payment Processing
Appointment Scheduling
Tracking and Documentation
Time Management
Problem-solving abilities
Excellent Communication
Teamwork and Collaboration
Decision-Making
Microsoft Windows and Office
Timeline
Customer Support Specialist
Tammy Roach Allstate Agency
07.2023 - Current
Manager's Assistant
Legacy Cleaners
10.2017 - 05.2020
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