Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Burns

Rio Rancho

Summary

Dynamic First Response Coordinator at Future Care, Inc, recognized for enhancing team productivity and customer satisfaction through effective communication and critical thinking. Proficient in medical terminology and data entry, adept at multitasking and organization, ensuring accurate patient information management and seamless coordination of medical evaluations.

Overview

4
4
years of professional experience

Work History

First Response Coordinator

Future Care, Inc
02.2021 - 04.2025
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Recorded patient information and symptoms into the system and verified that the data was current and accurate.
  • Coordinate shore side medical evaluations by arranging dental appointments in specified areas and liaising with local clinics or hospitals to assess patient symptoms and ensure appropriate treatment.
  • Distribute essential medical documentation via fax or email—including previous medical/dental records and work status forms for the attending physician’s completion—and follow up with the provider by phone or email to confirm receipt and discuss details.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Independence High School
Rio Rancho, NM

Skills

  • Medical terminology
  • Microsoft office
  • Phone and email etiquette
  • Multitasking and organization
  • Data entry

Timeline

First Response Coordinator

Future Care, Inc
02.2021 - 04.2025

High School Diploma -

Independence High School

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Rebecca Burns