Summary
Overview
Work History
Education
Skills
Timeline
Generic

REBECCA CABIN

Deerfield,IL

Summary

Diligent data analyst with 10+ years of experience interpreting and analyzing data to drive successful business solutions. Qualified by demonstrated competencies in structured query language (SQL), data visualization, data acquisition, data manipulation, and implementation of new system projects. Proven record in identifying opportunities to enhance processing, delivery processes, and successful product launches. Excellent communicator and ability to translate technical information to decision-makers.

Overview

9
9
years of professional experience

Work History

Associate Analyst

Sg2
  • Manage data acquisition, quality assurance and analytic delivery for assigned portfolio of clients
  • Coordinate with Service Delivery Lead (Director of Strategic Analytics) to deliver products and services
  • Manage implementation of new systems projects
  • Communicate data requirements to clients
  • Ensure client information is consistent with Sg2 data specifications and quality standards
  • Execute internal operations processes to ensure high-quality analytics are delivered as required
  • Communicate project status to appropriate internal and external constituents
  • Coordinate communication with client IT resources and internal management to ensure appropriate data quality standards and analytic delivery date expectations are met
  • Ensure data operations projects are prioritized based on client needs and consistent with operations turn-around requirements
  • Identify opportunities to enhance data acquisition, processing, and delivery processes
  • Supported senior analysts in creating detailed reports, ensuring accuracy and timely delivery to stakeholders
  • Collaborated with cross-functional teams to gather relevant data, enhancing quality of analysis and reporting
  • Improved team efficiency by streamlining processes and implementing new data analysis tools

Associate Account Representative

Sg2
01.2021 - 01.2022
  • Provided administrative and account management support to providers of service team to drive client retention, happiness, and growth opportunities
  • Facilitated and managed client interactions with Sg2 experts
  • Assisted clients with website registration and navigation, and independently gave website demos to clients
  • Onboarded new members who sign up within existing clients
  • Created and analyzed client utilization reports and delivered pertinent information to client to demonstrate value
  • Created monthly decks for client check-in calls
  • Attended calls and took ownership of triaging follow-up
  • Documented client interactions via Customer Relationship Management (CRM) system; provided accountability for CRM system data integrity and quality
  • Drove attendance for Sg2 sponsored webcasts and conferences and coordinated participation in those events
  • Managed and coordinated client meeting preparation and logistics
  • Handled incoming calls and emails via member center phone line and inbox.

Senior Coordinator of Meetings/Webinars

Society for Vascular Surgery
01.2018 - 01.2021
  • Managed reservation process for both internal and external meetings within SVS Meeting Center
  • Serviced set up for all meeting center meetings where external SVS members were present
  • Worked with approved caterers to service meetings as appropriate
  • Prepared menu selections and obtained staff approval
  • Maintained accurate guarantees to minimize expenses
  • Reviewed all meeting center invoices for accuracy and reconciled as necessary
  • Ensured all audio/visual equipment was in working order prior to start of each meeting and worked with the Department of IT to troubleshoot, as necessary
  • Monitored and improved processes to ensure timely and high-quality execution of virtual meetings
  • Collaborated with other departments to create and develop Virtual Meetings process
  • Managed, trained, and coordinated with virtual meeting owners on new Virtual Meetings process
  • Assisted meeting owner with pre-production, production, and post-production tasks
  • Served role as producer in creating master PPT deck files (to include pre-recorded sessions), creation of title slides and countdown clock slides
  • Launched all appropriate files based on final script/agenda
  • Updated project plan with necessary Department of Meetings milestones
  • Collaborated with Meetings Manager on all communication with virtual meeting owner
  • Executed projects plan milestones efficiently
  • Provided administrative support to Director of Meetings in preparation of Vascular Annual Meeting
  • Provided on-site support in VAM registration area
  • Troubleshoot problems and performed at an exceptionally high level in stressful situations
  • Coordinated office shipment to show site
  • Maintained website content for Department of Meeting Services
  • Posted weekly registration rosters to VAM website.

Client Service Coordinator

Alta Packaging Inc
01.2014 - 01.2018
  • Input and distribute all customer purchase orders to vendors using FACTS
  • Triage all customer inquiries
  • Track all shipments to ensure on-time delivery to customers
  • Follow up with all customers on expected delivery dates
  • Create quotations for customers
  • Manage all scheduling/calendars for CEO and sales representatives
  • Respond to and manage incoming and outgoing emails
  • Manage aging report and follow up with all customers and vendors
  • Maintain all customer data entry using excel and CRM tool (FACTS).
  • Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions
  • Developed strong relationships with clients through regular check-ins, fostering loyalty and trust
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality
  • Maintained and managed customer files and databases
  • Responded to customer calls and emails to answer questions about products and services

Product Support Developer

Knowledge Advisors
01.2013 - 01.2014
  • Worked collaboratively with services team to address client needs
  • Created custom solutions to meet client requirements
  • Responded to technical escalations from clients
  • Investigated client-reported issues within application.

Education

Some College (No Degree) -

Indiana University
Bloomington, IN

Skills

  • Data Visualization
  • Attention to Detail
  • Project Management
  • Microsoft Office Suite
  • Team Collaboration
  • SQL Proficiency
  • Data Integrity Assurance
  • Data Processing

Timeline

Associate Account Representative

Sg2
01.2021 - 01.2022

Senior Coordinator of Meetings/Webinars

Society for Vascular Surgery
01.2018 - 01.2021

Client Service Coordinator

Alta Packaging Inc
01.2014 - 01.2018

Product Support Developer

Knowledge Advisors
01.2013 - 01.2014

Associate Analyst

Sg2

Some College (No Degree) -

Indiana University

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REBECCA CABIN