Rebecca Caidor

Provide leadership and supervision to shelter staff, including direct support personnel, advocacy, and administrative staff.
Foster a positive and supportive work environment that prioritizes the well-being of the survivors and staff.

Conduct weekly staff meetings, training, and performance evaluations to ensure high-quality service delivery.

Coordinate intake procedures and ensure timely and compassionate response to survivors in crisis. Facilitate support groups and counseling sessions for survivors to address trauma and promote healing.

Advocate on behalf of residents to ensure access to essential services, including referral to healthcare, legal assistance, and housing resources.

Oversee the maintenance and security of the residential debt facility, including adherence to safety protocols and emergency procedures. Monitor inventory and supplies to make sure they provide essentials for survivors.

Collaborate with internal & external, such as outreach departments, clinical, and community organizations, to enhance safety measures and support services for survivors.

Stay informed about best practices and emerging trends in domestic violence advocacy and shelter management.

Improved billing accuracy by thoroughly reviewing and updating patient information in the system.

Enhanced revenue collection rates through diligent follow-up on unpaid claims and denied services.

Reduced claim denials by accurately coding diagnoses, procedures, and treatments according to medical documentation.

Streamlined the billing process with efficient invoice generation and timely submission to insurance companies.

Increased patient satisfaction by effectively addressing billing inquiries and providing clear explanations of charges and payments.

Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.

Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues promptly.

Streamlined front-end operations for improved efficiency by implementing new procedures and staff training.

Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.

Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.

Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.

Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.