Rebecca Caidor
Naples
Summary
Dedicated and compassionate leader with over 15 years of experience in management. Proven track record of creating safe, supportive, and empowering environments for survivors. Skilled in team leadership, conflict resolution, crisis intervention, and organizational management. Adept at developing and implementing comprehensive programs that address the complex needs of survivors, fostering a culture of empathy, respect, and resilience. Strong advocate for survivors' rights, with a deep commitment to promoting safety, experienced in collaborating with community organizations, healthcare providers, and law enforcement to enhance support networks and resources for residents. Highly effective communicator and problem-solver, dedicated to leading teams with integrity, cultural sensitivity, and a relentless focus on positive outcomes.
Overview
11
11
years of professional experience
Work History
Residential Manager
The Shelter For Abused Women & Children
05.2023 - Current
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Served as an advocate for survivors, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Collaborate with internal & external, such as Outreach department, Clinical and Community Organization, to enhance safety measures and support services for survivors.
Medical Biller and Coder
Advance Gastroenterology
08.2021 - Current
- Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
- Enhanced compliance with industry regulations by staying up-to-date on changes to medical billing and coding guidelines.
- Collaborated with healthcare providers to ensure accurate documentation, leading to timely reimbursements for services rendered.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
Advocate
The Shelter For Abused Women & Children
01.2023 - 05.2023
- Counseled survivors during emotionally challenging situations, offering empathy while maintaining professionalism.
- Demonstrated strong ethical standards in all aspects of practice, upholding the integrity of the legal profession.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Conducted pre-screening activities to determine eligibility for supportive services.
Customer Service Manager
Walmart Neighborhood Market
02.2013 - 08.2021
- Responded to customer requests with friendly, knowledgeable service and support.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Asked open-ended questions to assess customer needs.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
CEU Certification Leadership
OVC TTAC
Home Health Aide Certification
Marlene's Training Center
Fort Lauderdale, FLPhlebotomy Certificate
Caring Hand Of Naples INC
Naples, FLCertified Tax Professional, Federal Tax
H&R BLOCK
Naples, FLAssociate of Arts - General Studies
Florida SouthWestern State College
Naples, FL05.2026
High School Diploma - undefined
Golden Gate High School
Naples, Florida0512
Skills
Emotional Resilience
Empathy and Compassion
Team Leadership
Conflict Resolution
Community Engagement
Policy Implementation
Resource Management
Boundary Setting
Training and Development
Cultura Competency
Crisis Management
Decision-Making
Timeline
Residential Manager
The Shelter For Abused Women & Children
05.2023 - Current
Advocate
The Shelter For Abused Women & Children
01.2023 - 05.2023
Medical Biller and Coder
Advance Gastroenterology
08.2021 - Current
Customer Service Manager
Walmart Neighborhood Market
02.2013 - 08.2021
CEU Certification Leadership
OVC TTAC
Home Health Aide Certification
Marlene's Training Center
Phlebotomy Certificate
Caring Hand Of Naples INC
Certified Tax Professional, Federal Tax
H&R BLOCK
Associate of Arts - General Studies
Florida SouthWestern State College
High School Diploma - undefined
Golden Gate High School
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