Rebecca Callahan
Remote Data Entry
New Ellenton,SC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Consumer advocacy professional with solid track record in safeguarding consumer interests and resolving disputes. Consistently delivers high-quality support, ensuring compliance with regulations and standards. Valued team collaborator with focus on achieving positive outcomes and adapting to changing needs.
Overview
5
5
years of professional experience
1986
1986
years of post-secondary education
Work History
Consumer Advocate Specialist
Elevation Connect, LLC
04.2024 - 01.2025
- Followed up with customers using phone, email or text, resolved concerns and closed out cases
- Interacted and coordinated with necessary stakeholders, advocated for consumers and successfully resolved consumer issues
- Researched financial and clinical validity of concerns and complaints and resolved concerns to consumers satisfaction
- Found creative solutions in best interests of consumers, customers and company when negotiating and implementing concessions
Administrative Assistant
SERVPRO of Aiken
03.2022 - 12.2023
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Volunteered to help with special projects of varying degrees of complexity
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Created and maintained databases to track and record customer data
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Manager of Family Thrift Store
The Salvation Army
11.2019 - 03.2022
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Cross-trained existing employees to maximize team agility and performance
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Assisted in organizing and overseeing assignments to drive operational excellence
- Developed and implemented business strategies to achieve business goals and stay competitive
- Set aggressive targets for employees to drive company success and strengthen motivation
- Maximized performance by monitoring daily activities and mentoring team members
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
High School - General Studies
Forest Hills High School
Skills
- Time management
- Interpersonal skills
- Brand representation
- Conflict Resolution
- Effective communication
- Problem solving aptitude
Timeline
Consumer Advocate Specialist
Elevation Connect, LLC
04.2024 - 01.2025
Administrative Assistant
SERVPRO of Aiken
03.2022 - 12.2023
Manager of Family Thrift Store
The Salvation Army
11.2019 - 03.2022
High School - General Studies
Forest Hills High School
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