Rebecca Cameron
28485 Herrera St Valencia,CA
Summary
Service-oriented Claims Adjuster specializing in auto claims. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
22
22
years of professional experience
Work History
Claims Adjuster
AAA
Valencia, CA
12.2022 - Current
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Demonstrated knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Conducted thorough investigations of auto insurance claims, gathering evidence and analyzing relevant documentation.
Loan Processor
Flexpoint Inc.
03.2020 - 07.2021
- Verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Managed multiple projects and tasks to ensure high quality and timely delivery.
- Updated customers daily to answer questions, process transactions and resolve issues.
- Put together loan submission packages and uploaded to underwriting for approval.
- Worked with third-party vendors to address and clear loan closing requirements.
- Managed conditions sent from underwriting departments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Post Closing Specialist
Bank of America
Simi Valley, CA
09.2009 - 09.2019
- Identify document deficiencies, follow-up on any deficiencies, monitor daily post-closing department reports and outstanding pipeline.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Was selected by management to be apart of the team whose main goal was to improve morale within our department. This was accomplished by meeting weekly with with team members to address issues, motivate and encourage them to communicate more openly and constructively with each other.
- Liaison between management and team members to help resolve conflicts by listening and finding common ground.
Mortgage Loan Processor
Empire Capital Inc.
06.2008 - 09.2009
- Reviewed and completed loan submission packages.
- Managed approval conditions and prior to funding conditions sent from underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Worked with third-party vendors to address and clear loan closing requirements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Researched insurance information and flood certificates.
- Opened escrow, title and appraisal.
Wholesale Account Executive
Peoples Choice Home Loan, Inc.
03.2004 - 06.2007
- Solicited prospective Brokers by phone and in person.
- Provided pricing and submission guidelines to brokers.
- Reviewed all funding conditions to ensure all loans meet lender guidelines for timely and accurate closing.
- Maintained clear lines of communication between all parties involved (Brokers, Underwriter, Account Manager, Doc Drawers and Funders).
Sr Administrative Assistant
Mortgage Money Lenders
11.2001 - 02.2004
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Reviewed all incoming mortgage loan applications for CEO and input loan applications into POINT® (mortgage automation system).
- Submit loan package to lender for pre-qualification.
- Opened Escrow, Title and Appraisals for all clients loans.
Education
High School Diploma -
Escondido High School
Escondido, CASome College (No Degree) -
Palomar College
San Marcos, CAAuto Claims
Auto Club Claims
Costa Mesa, CA03.2023
Skills
- Customer service-focused
- Encompass loan origination software
- Lending QB loan origination software
- Knowledge of FHA loan process
- Knowledge of VA loan process
- Microsoft Office
- Claims Processing
- Insurance policy coverage knowledge
- Claims Investigation
Timeline
Claims Adjuster
AAA
12.2022 - Current
Loan Processor
Flexpoint Inc.
03.2020 - 07.2021
Senior Post Closing Specialist
Bank of America
09.2009 - 09.2019
Mortgage Loan Processor
Empire Capital Inc.
06.2008 - 09.2009
Wholesale Account Executive
Peoples Choice Home Loan, Inc.
03.2004 - 06.2007
Sr Administrative Assistant
Mortgage Money Lenders
11.2001 - 02.2004
High School Diploma -
Escondido High School
Some College (No Degree) -
Palomar College
Auto Claims
Auto Club Claims
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