Rebecca Carrasco
Giddings,TX
Summary
Dynamic and results-driven professional with extensive experience at The Home Depot, excelling in team collaboration and problem-solving. Proven track record in enhancing customer satisfaction and operational efficiency, while leading safety initiatives and training programs. Adept at maintaining workplace cleanliness as a 5S champion, ensuring optimal productivity and safety standards. Resourceful Receiving POC able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Starlink Warehouse Associate
SpaceX
03.2024 - Current
- Takes additional responsibility to lead safety efforts, safety champion, 5s champion
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Supervised and trained new staff in SMT and Receiving.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Certified to operate and train others to operate forklifts, electric pallet jack and stand up forklifts.
- Communicate information across shifts and departments using the pass down communication.
- Identify and proactively resolves opportunities/blockers in receiving.
Assistant Store Operations Manager
The Home Depot Inc
02.2023 - 03.2024
- Assisted in the onboarding and training process for new hires, ensuring that they were well-equipped to contribute to the team''s overall success.
- Improved loss prevention measures by conducting regular audits, monitoring security systems, and training employees on theft deterrence techniques.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Collaborated with the marketing team to execute promotional campaigns that drove foot traffic into the store location.
- Demonstrated a strong commitment to company values, consistently upholding ethical practices and promoting a culture of excellence within the store.
Specialty Assistant Store Manager
The Home Depot Inc
08.2017 - 02.2023
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
Specialty Assistant Store Manager
The Home Depot Inc
07.2015 - 08.2017
- Analyzed customer feedback surveys and used the information gathered to create better shopping experiences for customers.
- Provided feedback and guidance for individual team members based on their performance and development needs.
- Led weekly team meetings focused on goal setting and progress updates to ensure success of overall objectives.
- Trained, coached, and mentored new employees on company procedures, product knowledge, and customer service standards.
Assistant Store Manager of Operations
The Home Depot Inc
08.2013 - 07.2015
- Analyzed financial statements to ensure compliance with budget objectives.
- Assisted customers in locating products throughout the store while providing excellent service.
- Successfully managed multiple projects simultaneously while meeting tight deadlines.
Assistant Store Manager of Operations
The Home Depot Inc
07.2012 - 08.2013
- Provided leadership in developing a positive work environment that fosters teamwork and collaboration among staff members.
- Developed and implemented operational processes for efficient Professional Summary Experience RC workflow and improved customer service. Demonstrated ability to effectively manage store operations and personnel, including hiring, training, scheduling, coaching and counseling.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Department Supervisor
The Home Depot Inc
02.2005 - 07.2012
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 5-30 employees, delegated tasks and held each employee accountable for completing assignments.
Cashier
The Home Depot Inc
09.2004 - 02.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Education
High School Diploma -
Bastrop High School
Bastrop, TX06-1995
Skills
- Attention to detail
- Problem-solving
- Warehouse safety
- Team collaboration
- Accurate data entry
- Workplace cleanliness-5S champion
- Possesses advanced job skills and is capable of applying experience to a wide range of business areas
- Fundamentally rethinks challenging issues and contributes to
- Educates peers on policies, standards, and expectations
- Takes ownership of responsibilities with little to no guidance the solution
Certification
- Forklift, EPJ, Joey Lift
- Trainer for sit down forklift, Joey and stand-up forklift
- Lock out, Tag out
- Fall Prevention
- CPR and First Aid
- Stop the Bleed
- Confined Space
- Fire Extinguisher
Timeline
Starlink Warehouse Associate
SpaceX
03.2024 - Current
Assistant Store Operations Manager
The Home Depot Inc
02.2023 - 03.2024
Specialty Assistant Store Manager
The Home Depot Inc
08.2017 - 02.2023
Specialty Assistant Store Manager
The Home Depot Inc
07.2015 - 08.2017
Assistant Store Manager of Operations
The Home Depot Inc
08.2013 - 07.2015
Assistant Store Manager of Operations
The Home Depot Inc
07.2012 - 08.2013
Department Supervisor
The Home Depot Inc
02.2005 - 07.2012
Cashier
The Home Depot Inc
09.2004 - 02.2005
High School Diploma -
Bastrop High School
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