Summary
Overview
Work History
Skills
Timeline
AdministrativeAssistant

Rebecca Carson

Burbank,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Project Manager

Iyuno
02.2022 - 04.2023
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Managed approximately 40 incoming calls, emails and requests per day from customers.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Managed projects from procurement to commission.

Account Manager

IDC LA
01.2020 - 12.2021
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.

Client Service Representative

Fotokem
12.2012 - 01.2020
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Increased client revenue by 20% over the course of 1 year
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.

Skills

  • Review client orders to determine and schedule project deliverables, production milestones and required tasks
  • Gather information for the Finance department; consults on invoice and billing process as requested
  • Communicate and coordinate production for new & ongoing projects with the media department, technical team, management and clients
  • Ensure delivery requirements and objectives are accomplished within the time frame as dictated by the client
  • Manage client order specs, production data and required elements
  • Managed end to end services from feature mastering, localization and asset preparation to audio/video/metadata packaging and delivery for various clients and platforms world-wide
  • Ability to communicate clearly and concisely
  • Time Management
  • Digital Content Management
  • Digital video production process
  • Scheduling management
  • Attention to detail
  • Client communications
  • Extensive computer skills including Microsoft Office Suite and Google Suite

Timeline

Project Manager

Iyuno
02.2022 - 04.2023

Account Manager

IDC LA
01.2020 - 12.2021

Client Service Representative

Fotokem
12.2012 - 01.2020

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Rebecca Carson