Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rebecca Carten-Crandell

Fennville,MI

Summary

Seeking the Director of Transportation position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Trainer Dispatch Driver

Interurban Transit Authority
Douglas, MI
06.2016 - Current
  • Route Monitoring
  • Managed over 100 customer calls per hour.
  • Detour Notices
  • Complaint Resolution
  • Communicate all issues to appropriate personnel
  • Vehicle Inspections
  • Train new hires for CDL License
  • Train new Hires on Tablets softwear and Dispatch
  • Monitored participant workflow and behaviors throughout training process.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Minimized liability by consistently following road rules when driving.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Owner Operator

All In One Cleaning Service
Saugatuck, MI
05.1996 - Current
  • Oversaw daily operations for staff of 60+ employees; including drivers, office personnel and mechanics .
  • Oversaw garage inventory and office supply purchases.
  • Quickbooks Excel and Word knowledge.
  • Negotiated pricing with vendors.
  • Created department employee manual including training and development.
  • Processed accounts receivable and accounts payable.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Served as primary point of contact for incoming client calls.
  • Developed and managed communications strategies, plans and budgets.
  • Coached employees on communication tactics.
  • Completed Grant writing to secure funding for Non-Profit.
  • Drafted engaging, accurate and effective press releases.
  • Resolved employment-related disputes through proactive communication.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Developed partnerships with local educational institutions to secure contracts in excess of one million.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Sought ways to improve processes and services provided.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

School Bus Driver

Saugatuck Public Schools
Saugatuck, MI
06.2000 - 06.2018
  • Interpreted for classroom setting for deaf / hard of hearing students.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained Michigan driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Obeyed federal, Michigan and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Communicated information to parents to promote good communication and transparency.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Completed logbooks, incident reports and other daily paperwork.
  • Enforced student behavior policies and responded to student emergencies.
  • Attended pre-trip meetings to support safe transport of students.
  • Inspected and serviced buses on regular basis.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Identified warning signs of emotional or developmental problems and reported to parents.
  • Reported on student progress, behavior and social skills to parents.
  • Transported over 10,000 students safely.

Varsity Head Coach

Saugatuck Public Schools
Saugatuck, MI
08.2000 - 08.2015
  • Worked directly with Director on overall operation of department.
  • Maintained accurate records and schedules.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
  • Achieved over 100 wins.

Education

Some College (No Degree) - Political Science And Government

University of California, Berkeley
Berkeley, CA

Bachelor of Arts - Social Work

Michigan State University
East Lansing, MI

Skills

  • Exceptional interpersonal communication
  • Effective leader
  • Budget development
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Conflict resolution
  • Customer service-oriented
  • Organized
  • Attention to detail
  • Team building
  • Workers' compensation knowledge
  • Background checks
  • Recruitment/staffing
  • Interviewing
  • Creative and innovative
  • Superior verbal and written communication skills
  • Staff Supervision
  • Customer Relations
  • Budget Administration
  • Risk Management
  • Performance Monitoring
  • Quality Assurance
  • Safety Oversight
  • Operations Management
  • Project Management
  • Financial Administration
  • Human Resources
  • Employee Development
  • Customer Relationship Management
  • Team Training
  • Task Delegating
  • Management
  • Delegation
  • Customer Relationship Development

Accomplishments

  • Built Varsity Soccer program from the ground up, with Men and Women athletes.
  • Received numerous commendations from supervisors for team building, mentoring and leadership skills.

Certification

  • CDL-B with P, S, and air brake endorsements
  • Federal drug and alcohol reasonable suspicion
  • CDL- Trainer certified State of Michigan
  • First aid Certified

Timeline

Trainer Dispatch Driver

Interurban Transit Authority
06.2016 - Current

Varsity Head Coach

Saugatuck Public Schools
08.2000 - 08.2015

School Bus Driver

Saugatuck Public Schools
06.2000 - 06.2018

Owner Operator

All In One Cleaning Service
05.1996 - Current

Some College (No Degree) - Political Science And Government

University of California, Berkeley

Bachelor of Arts - Social Work

Michigan State University

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Rebecca Carten-Crandell