Rebecca Case
Toms River,NJ
Summary
Organized and dedicated Administrative Employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Surgical Coordinator
RWJ Barnabas Health Medical Group
09.2022 - Current
- Coordinated with facilities to set up surgeries for four orthopedic surgeons.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated daily operating room calendars with accurate appointment schedules.
- Educated patients about surgeries and provided treatment plan documentation.
- Assisted with medical coding and billing tasks.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
Patient Services Representative
RWJ Barnabas Health Medical Group
09.2021 - 09.2022
- Used Epic to schedule appointments.
- Took copayments and compiled daily financial records.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Greeted and assisted patients with check-in procedures.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Sales Lead Keyholder
LOFT
01.2021 - 09.2021
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained and mentored new employees.
Sales Lead Keyholder
Shaded Vision
05.2019 - 01.2021
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
Sales Associate
Ocean Hut
03.2015 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Fashion Merchandising
Marist College
Poughkeepsie, NY05.2021
Skills
- Epic Systems
- Orthopedic Surgery
- ICD-10 (International Classification of Disease Systems)
- Obtaining Authorizations
- Scheduling Tests and Procedures
- Calendar and Appointment Management
Timeline
Surgical Coordinator
RWJ Barnabas Health Medical Group
09.2022 - Current
Patient Services Representative
RWJ Barnabas Health Medical Group
09.2021 - 09.2022
Sales Lead Keyholder
LOFT
01.2021 - 09.2021
Sales Lead Keyholder
Shaded Vision
05.2019 - 01.2021
Sales Associate
Ocean Hut
03.2015 - 08.2018
Bachelor of Science - Fashion Merchandising
Marist College
Similar Profiles
Yaribel SilverioYaribel Silverio
Patient Service Representative at RWJ Barnabas Health Medical GroupPatient Service Representative at RWJ Barnabas Health Medical Group
Deborah ZemietraDeborah Zemietra
Staff Nurse at RWJ Barnabas Health Medical GroupStaff Nurse at RWJ Barnabas Health Medical Group
AHMANI MILESAHMANI MILES
Certified Clinical Medical Assistant at RWJ Barnabas Health Medical Group Corporate CareCertified Clinical Medical Assistant at RWJ Barnabas Health Medical Group Corporate Care
NICHOLE SCOTTNICHOLE SCOTT
Practice Manager at RWJ Barnabas Health Medical GroupPractice Manager at RWJ Barnabas Health Medical Group
Randy MylesRandy Myles
Groundskeeper/Lead Floral Designer at America's KeswickGroundskeeper/Lead Floral Designer at America's Keswick