Rebecca Castaneda
5701 Park Dr. Unit 6319 Chino Hills,CA
Summary
Detail-oriented and driven Client Specialist with over 6 years of experience in customer service, resolving issues and driving overall success with team leadership and client relationships. Seeking new opportunities to advance in a career.
Overview
6
6
years of professional experience
Work History
Employment Program Representative
State Of California, Unemployment Department
Anaheim, California
08.2020 - Current
- Recognized payment barriers and devised strategies to resolve them.
- Documented all communication with applicants and inputted information into the system.
- Worked with customers to understand needs and provide excellent service.
- Delivered supportive and knowledgeable counseling to team members as their mentor.
- Followed guidelines when reviewing applicant data to determine eligibility
Management Assistant
Enterprise
West Covina, CA
05.2019 - 03.2020
- Recognized 10 out of 12 months based on sales as "top half" in sales
- Received several new customers by building strong relationships with surrounding body shops and dealerships for business growth
- Created and implemented roadmaps for each employee to further their career
- Received several positive customer survey results
- Resolved escalated customer complaints using professionalism
Lead Teller
J.P Morgan Chase
West Covina, Ca
01.2016 - 04.2019
- Over looked tellers and emphasized the importance of following policies and procedures
- Overlooked branch vault with 0 outages and maintained the proper cash levels week after week
- Managed to maintain 35-45 referrals a month staying in the top 3 spots of the branch
- Organized monthly internal control questions and reviewed with every employee in the branch for accuracy and understanding
- Accurately explained products to customers that could assist them with their financial needs
Education
Bachelor of Science - Liberal Studies
California State Polytechnic University
Pomona2017
Associate of Science - Child Development
Mt. San Antonio College
Walnut, CA2015
Skills
- Accuracy and attention to detail
- Excellent Communication Skills
- Professional telephone demeanor
- Sales expertise
- Spanish Speaker: Intermediate
- Administrative Support
Timeline
Employment Program Representative
State Of California, Unemployment Department
08.2020 - Current
Management Assistant
Enterprise
05.2019 - 03.2020
Lead Teller
J.P Morgan Chase
01.2016 - 04.2019
Bachelor of Science - Liberal Studies
California State Polytechnic University
Associate of Science - Child Development
Mt. San Antonio College
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