Rebecca Castillo
Orlando,FL
Summary
Results-oriented professional specializing in client satisfaction, compliance oversight, and budget management. Implements cost-effective strategies to enhance service delivery and operational efficiency. Experienced caregiver providing daily living assistance while ensuring safety and comfort. Small business owner with extensive experience in operations management and business strategy, driving growth through innovative trends and technologies.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Business Owner
Cleaning Lady
Orlando, Florida
01.2014 - Current
- Managed daily operations of residential and commercial cleaning services.
- Oversaw daily operations, managing budgeting, accounts payable, accounts receivable, and payroll to ensure smooth business function.
- Monitored cash flow to ensure proper budgeting of resources.
- Implemented cost-effective strategies that enhanced service delivery and streamlined operations.
- Trained and supervised a team of cleaning staff for efficiency.
- Developed cleaning schedules tailored to client needs and preferences.
- Conducted quality control inspections on completed cleaning tasks.
- Ensured compliance with health and safety standards in all operations.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Maintained inventory of cleaning supplies and equipment for optimal usage.
- Developed strong client relationships, leading to increased customer satisfaction and retention.
- Determined pricing for products or services based on costs and competition.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Receptionist
Highlander Tattoo
Orlando, FL
04.2016 - 08.2026
- Managed appointment scheduling through industry-specific software for efficient client bookings.
- Answered phone calls promptly, addressing customer inquiries with professionalism.
- Greeted clients warmly, enhancing overall client experience at Highlander Tattoo.
- Maintained cleanliness and organization of reception area and studio, ensuring a professional environment for clients.
Caregiver
Gentry Park Senior Living
Orlando, Florida
03.2019 - 05.2022
- Assisted residents with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and guidelines.
- Documented resident care routines and changes in condition accurately.
- Improved patient outlook and daily living through compassionate care.
- Maintained a safe and clean environment for residents and staff.
- Communicated effectively with families regarding resident care and well-being.
- Provided companionship and emotional support, improving resident well-being and social engagement.
- Encouraged independence by promoting self-care skills in bathing, grooming, and toileting.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-1996
Skills
- Operational management
- Budget management
- Cash flow analysis
- Financial management
- Cost-effective strategies
- Compliance oversight
- Quality assurance
- Client relations
- Customer service
- Purchasing strategies
- Attention to detail
- Interpersonal communication
- Emotional intelligence
- Entrepreneurial mindset
Languages
English
Professional
Spanish
Professional
Timeline
Caregiver
Gentry Park Senior Living
03.2019 - 05.2022
Receptionist
Highlander Tattoo
04.2016 - 08.2026
Business Owner
Cleaning Lady
01.2014 - Current
High School Diploma -
Arroyo Grande High School