Rebecca Castle
Woodbridge,VA
Summary
I'm a former educator with 5+ years of success in teaching and adminstrative roles, as well as several years in various customer service roles. I gained strong customer service skills during my time with Chick Fil A, H Street Country Club, and Yellowstone General Stores. I'm known for my ability to learn quickly, guide and support others through their own learning and development process in an efficient and personable manner, and as a detail-oriented, team player that looks for ways to serve others.
Overview
8
8
years of professional experience
Work History
Hostess
Yellowstone General Stores
06.2023 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed waitlist for walk-ins, supported to-go orders, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information, as well as provided tourist information regarding local attractions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Teacher
Christ Chapel Academy
08.2022 - 06.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Elementary Teacher
Evangel Christian School
11.2020 - Current
- Use curriculums to create lesson plans across all subjects, tailored to the learning goals of each student
- Assess student progress
- Collaborate with parents and co-teachers
- Classroom management in-person and using MS Teams
Paraprofessional
Strong John Thomson Elementary School
09.2017 - 08.2018
- Plan and execute lessons in line with DCPS standards
- Create and maintain efficient classroom routines
- Monitor student progress toward mastery of standards
Server
H St. Country Club
11.2018 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Director
Chick-Fil-A
07.2017 - 09.2018
- East DTO –, , DC
- Create/implement systems to improve customer service
- Respond to customer care emails with solutions that maintain positive relationships with the company
- Organized teams in efforts to improve sales and customer satisfaction
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
Administrative Assistant
Archbridge Institute
01.2017
Attendant/Respite Care
Public Partnerships, LLC
01.2016 - 01.2017
Education
B.A. - Elementary Education
The Baptist College of Florida
Graceville, FL12.2012
Skills
- Customer Service Skills
- Microsoft 365
- Communication skills
- Task Management
Timeline
Hostess
Yellowstone General Stores
06.2023 - 09.2023
Teacher
Christ Chapel Academy
08.2022 - 06.2023
Elementary Teacher
Evangel Christian School
11.2020 - Current
Server
H St. Country Club
11.2018 - 06.2019
Paraprofessional
Strong John Thomson Elementary School
09.2017 - 08.2018
Director
Chick-Fil-A
07.2017 - 09.2018
Administrative Assistant
Archbridge Institute
01.2017
Attendant/Respite Care
Public Partnerships, LLC
01.2016 - 01.2017
B.A. - Elementary Education
The Baptist College of Florida
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