Rebecca Cates
Hampton
Summary
Shift Lead with comprehensive experience in enhancing team efficiency and customer satisfaction within fast-paced environments. Demonstrates expertise in team collaboration, conflict resolution, and detail orientation, fostering a cooperative atmosphere that consistently meets service and quality goals. Adept at managing inventory, training staff, and ensuring compliance with health and safety standards, while supporting management in achieving sales targets.
Overview
3
3
years of professional experience
Work History
Shift Lead
KFC
12.2024 - 09.2025
- Directed shift operations to maintain smooth service flow, resulting in substantial improvements in team efficiency and guest satisfaction.
- Monitored inventory levels and executed timely restocking to ensure uninterrupted kitchen operations and consistent product quality.
- Trained and supported team members during peak hours, fostering a cooperative environment that reduced wait times and enhanced customer experience.
- Supervised and motivated team members to meet daily service and quality goals
- Trained new employees on food preparation, customer service, and safety standards
- Managed cash handling, register balancing, and daily financial reports
- Ensured compliance with health, safety, and cleanliness standards
- Assisted with scheduling and delegating tasks to maximize efficiency
- Resolved customer concerns and maintained a positive dining experience
- Monitored food inventory and coordinated with management to reduce waste
- Supported management in meeting sales targets and store performance goals
Server
Olive Garden
12.2023 - 09.2024
- Delivered friendly and efficient customer service in a fast-paced dining environment
- Accurately took food and beverage orders and entered them into POS system
- Recommended menu items, specials, and upsold add-ons to enhance guest experience
- Served food and drinks promptly while ensuring accuracy and presentation standards
- Handled customer concerns professionally to maintain guest satisfaction
- Maintained clean and organized tables, dining areas, and service stations
- Processed payments, handled cash, and balanced receipts accurately
- Worked closely with team members and kitchen staff to ensure smooth service flow
- Followed food safety and sanitation guidelines consistently
Customer Service Representative II
Donelly Communications
02.2023 - 12.2023
- Assisted customers with inquiries, orders, and service requests in a professional and courteous manner.
- Handled high call volumes while maintaining accuracy and attention to detail.
- Resolved issues by listening carefully and providing clear, effective solutions.
- Followed company procedures to ensure compliance and consistent customer support.
- Documented interactions thoroughly to support accurate records and follow-up.
- Collaborated with team members to meet performance targets and improve service quality.
- Balanced multiple tasks while maintaining patience and professionalism under pressure.
Server
TGI Fridays
12.2022 - 10.2023
- Provided fast, friendly, and attentive service in a high-volume casual dining environment
- Greeted guests, explained menu items, and made personalized recommendations
- Accurately entered orders into POS system and coordinated with kitchen and bar staff
- Delivered food and beverages promptly while ensuring quality and presentation standards
- Upsold appetizers, desserts, and specialty drinks to boost sales and enhance guest experience
- Handled guest concerns and resolved issues to maintain satisfaction and loyalty
- Processed payments, handled cash/credit transactions, and balanced checks efficiently
- Maintained a clean and organized dining area, ensuring tables were reset quickly
- Worked as part of a team to keep service running smoothly during peak hours
Flex Time Position, Reserve CS Associate
Amazon
09.2022 - 06.2023
- Swiftly respond to customers
- Resolve customer conflicts
- Helped customers by answering questions and resolving issues in a clear and friendly way.
- Adjusted easily to flexible schedules and shifting work needs as part of the reserve team.
- Stayed calm and professional when handling a variety of customer concerns.
- Accurately entered information and followed processes to ensure requests were handled correctly.
- Worked with teammates and managers to meet customer service goals.
- Used Amazon’s tools and guidelines to give customers reliable support.
- Managed time well to handle tasks efficiently during each shift.
Education
Highschool Diploma -
Habersham High School
Mt. Airy, GA05.2023
Associate of Applied Science - Nursing
Atlanta Technical College
Atlanta, GA04-2029
Skills
- Team Collaboration Experienced
- Conflict Resolution Expert
- Time Management Expert
- Detail Orientation Expert
- Problem Solving Expert
- Adaptability Experienced
- Customer Engagement Expert
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Shift Lead
KFC
12.2024 - 09.2025
Server
Olive Garden
12.2023 - 09.2024
Customer Service Representative II
Donelly Communications
02.2023 - 12.2023
Server
TGI Fridays
12.2022 - 10.2023
Flex Time Position, Reserve CS Associate
Amazon
09.2022 - 06.2023
Highschool Diploma -
Habersham High School
Associate of Applied Science - Nursing
Atlanta Technical College