Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Caudillo

El Paso

Summary

Experienced and friendly medical specialist with over 15 years of experience effectively carrying out administrative duties in medical settings. Committed to working closely with patients, families, and professionals for well-rounded medical care.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

21
21
years of professional experience

Work History

Patient Service Representative

Tenet Health
El Paso
09.2024 - Current
  • Welcomed patients and verified insurance information for appointments.
  • Assisted healthcare providers with scheduling and managing patient records.
  • Responded to patient inquiries via phone and email professionally and promptly.
  • Collected patient co-pays and processed payments using electronic systems.
  • Coordinated referrals to specialists and ensured timely follow-up communications.
  • Maintained a clean and organized reception area for a positive patient experience.
  • Collaborated with team members to streamline office operations and improve efficiency.
  • Educated patients on health services offered by the facility during interactions.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Ensured all necessary paperwork was completed prior to patient visits.

PATIENT SERVICE SPECIALIST

Texas Tech Pediatrics
El Paso
01.2016 - 01.2024
  • Register patients, verify insurance, scan and import documents, Review insurance authorizations, Update information on CBIZ, update patient charts, process payments, appointment setting.
  • Contact PCPs to get information requested from physicians.
  • Create deposits and turn in money to cashiers for payments.

MEDICAL RECORDS CLERK

dmDickason
El Paso
01.2013 - 01.2016
  • Performed primary source verifications such as criminal histories, licenses and board certifications.
  • Checked applications for missing information and organized all paperwork.
  • Reviewing reports and forwarding items requiring approval or verification.
  • Collect data and input to spreadsheets and databases.
  • Management of clinician data disseminated to health plans and other payers.
  • Clerical support including data entry, filing, copying, scanning, faxing, etc. is required.
  • Perform outreach to providers and facilities via phone calls and fax/email correspondence.

MEDICAL RECORDS CLERK

dmDickason
El Paso
01.2010 - 01.2011
  • Create and maintain medical records, general files, logs and other related records and documents in an organized manner, to include sorting, labeling, filing and retrieving in accordance with facility.
  • Maintain confidentiality and security of records.
  • Work knowledge of medical office practices and procedures.
  • Responsible for accurate and timely filing of all patient medical records.
  • Perform administrative support activities.
  • Perform word processing and email/faxing.
  • Answer and transfer incoming calls.

MEDICAL RECORDS LEAD

Planned Parenthood
El Paso
01.2005 - 01.2009
  • Work knowledge of medical office practices and procedures.
  • Responsible for accurate and timely filing of all patient medical records.
  • Perform administrative support activities.
  • Perform word processing and email/faxing.
  • Answer and transfer incoming calls.
  • Assist medical doctors with procedures.
  • Provide patients with medical results and medications.
  • Report abnormal results to health department.

MEDICAL RECORDS LEAD

MHMR
El Paso
01.2011
  • Create and maintain medical records, general files, logs and other related records and documents in an organized manner, to include sorting, labeling, filing and retrieving in accordance with facility.
  • Maintain confidentiality and security of records.
  • Work knowledge of medical office practices and procedures.
  • Responsible for accurate and timely filing of all patient medical records.
  • Perform administrative support activities.
  • Perform word processing and email/faxing.
  • Answer and transfer incoming calls.

Education

MEDICAL BILLING AND CODING -

Anamarc Institute
El Paso, TX
01.2005

Skills

  • Knowledge of medical terminology
  • Good spelling/typing skills
  • Computer skills using various software applications
  • Microsoft Word
  • Excel
  • Keyboarding skills at 35-40 wpm
  • Ability to communicate clearly and effectively
  • Ability to promote positive relationships with patients and staff
  • Ability to use time wisely
  • Good organization skills
  • Self-starter
  • Demonstrates initiative
  • Bilingual (Spanish)
  • Insurance verification
  • Electronic health records
  • Customer relationship management
  • Patient registration
  • Confidentiality compliance
  • Team collaboration

Timeline

Patient Service Representative

Tenet Health
09.2024 - Current

PATIENT SERVICE SPECIALIST

Texas Tech Pediatrics
01.2016 - 01.2024

MEDICAL RECORDS CLERK

dmDickason
01.2013 - 01.2016

MEDICAL RECORDS LEAD

MHMR
01.2011

MEDICAL RECORDS CLERK

dmDickason
01.2010 - 01.2011

MEDICAL RECORDS LEAD

Planned Parenthood
01.2005 - 01.2009

MEDICAL BILLING AND CODING -

Anamarc Institute

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Rebecca Caudillo